Question 1

How can I renew my policy?

Accepted Answer

If you pay your premium by Direct Debit your policy will renew automatically and we will notify you of your renewal premium each year before your renewal date. If you pay your premium by Direct Debit your policy will renew automatically and we will notify you of your renewal premium each year before your renewal date. If you would like to setup a new Direct Debit please complete the [Paying by Direct Debit form](https://www.petplan.co.uk/existing-customers/paying-by-direct-debit/).

If you do not pay by Direct Debit you will need to pay for your policy each policy year in order to renew your policy. We will notify you when you're nearing your renewal date and you can [login to My Petplan](https://my.petplan.co.uk/payments) to pay for your renewal online.

Question 2

My pet's dental treatment is delayed because of COVID-19, will I still be covered for related treatments?

Accepted Answer

Dental treatment is now more available than it has been over the last few months so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for this treatment please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Question 3

Can I still submit my claim?

Accepted Answer

Yes,  despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Question 4

How long can I claim for each condition for?

Accepted Answer

This depends on the policy you selected for your pet. Our signature Covered For Life policies re-fresh the veterinary fees benefit each year allowing you to claim for ongoing conditions for the life of your pet for as long as you renew your policy. Our Essential policy provides cover for each condition for 12 months.

Question 5

If my pet has been ill before, will this be covered by my insurance policy?

Accepted Answer

At Petplan we like to be as clear as possible to our customers, therefore any exclusion from cover placed on your policy will be stated clearly on your Certificate of Insurance. Before taking out your dog, cat or rabbit insurance you must tell us about your pet's conditions and any prior illnesses or injuries they've had. Like most other pet insurance companies, illnesses and injuries experienced before you start your pet's insurance will unfortunately not be covered. Your pet's previous medical history will not affect your premium. When you take out a policy you should always check your terms and conditions in conjunction with your Certificate of Insurance to see what is and what is not covered.

Question 6

Why choose Petplan? / Why should I insure with Petplan?

Accepted Answer

Petplan have specialised in pet insurance for over 40 years and we’ve helped millions of pets through illness and injury. Today, we’re still the UK’s No.1 pet insurance provider insuring over 1.3 million pets – that’s more than any other provider. Our unrivalled experience in pet health allows us to design our policies to cover as many illnesses and injuries as possible which is why we are able to pay [97% of all claims](https://www.petplan.co.uk/about-petplan/?custom=true) we receive. It’s no surprise over 90% of our customers renew with us each year.

As pet owners ourselves we know becoming a new pet owner can be like becoming a parent. It’s a journey we call Pethood, and we’ll ensure we’re by your side every step of the way by offering you advice and information to help support you and your pet.

Don’t just take our word for it, read our customer [Pethood Stories](https://www.petplan.co.uk/pethoodstories/) from existing dog, cat and rabbit policyholders. We also have [customer reviews](https://www.petplan.co.uk/about-petplan/reviews/) pages on both, Feefo and Trustpilot.

Question 7

Does Petplan only insure dogs, cats and rabbits?

Accepted Answer

As well as dogs, cats and rabbits, we can also insure many different animals. Visit our [Other Insurance](https://www.petplan.co.uk/other-insurance/) page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our [Petplan Equine](https://www.petplanequine.co.uk) website. To insure all other mammals as well as reptiles and birds, please visit our partner [Exotic Direct](https://www.exoticdirect.co.uk/) (or call 0345 982 5505).

Question 8

Does Petplan offer travel insurance for pets?

Accepted Answer

Yes we do, this benefit is available as standard on all of our Covered For Life ® polices, however this does not include third party liability cover abroad. For further information please refer to your Terms and Conditions or alternatively you can call our customer service centre on 0345 071 8000.

Question 9

Where can I find my Insurance Policy Information Document (IPID)?

Accepted Answer

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your [Policy Documents](https://my.petplan.co.uk/documents). Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

Question 10

Can I get a Petplan policy outside the UK?

Accepted Answer

Our Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer dog, cat and rabbit insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.