Having Petplan insurance allows you to budget monthly rather than having to cover the cost of unexpected veterinary bills. Did you know that more people claim against their pet insurance policy than on their household or car insurance? (Allianz Insurance plc) This just goes to show how important it is to ensure that your best friend has the best possible pet insurance on the market.

Having Petplan insurance allows you to budget monthly rather than having to cover the cost of unexpected veterinary bills. Did you know that more people claim against their pet insurance policy than on their household or car insurance? (Allianz Insurance plc) This just goes to show how important it is to ensure that your best friend has the best possible pet insurance on the market.

Find information on how we use and store your personal data under our [fair processing notice.](https://www.petplan.co.uk/privacy-and-legal/)

Unfortunately it isn't possible to take a payment holiday but we can review your policy to see if there is anything else we can suggest to help reduce the premium for you. You can call 0330 102 6735 anytime between 9am and 5pm Monday to Friday to discuss this.

Unfortunately it isn't possible to take a payment holiday but we can review your policy to see if there is anything else we can suggest to help reduce the premium for you. You can call 0330 102 6735 anytime between 9am and 5pm Monday to Friday to discuss this.

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

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Help & support

Why do I need pet insurance?

How will Petplan use and store my data?

Can you provide a payment holiday?

I can't find your Vet Fee claim form on your website?

What are you doing to help your existing customers?

Why is it taking longer to get through on your customer service phone line?

How can I continue my cover from my 4 week free policy if your telephone lines are closed for new customers?

Can I still submit my claim?

Am I covered for the cost of telephone/video vet consulations?

If I am hospitalised with COVID-19 will my pet's boarding fee's be covered?