Question 1

Can I get a document which lists all my claims that you have processed?

Accepted Answer

Yes, submit a [request form](https://www.petplan.co.uk/existing-customers/claims-history/) to access your claim history.

Question 2

Can you provide a payment holiday?

Accepted Answer

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

Question 3

How can I add someone to my policy?

Accepted Answer

If you would like to add someone who can also manage and and access your policy, please complete the [Add a nominated person](https://www.petplan.co.uk/existing-customers/add-nominated-person/) form. You will need to provide their full name, date of birth, and their relationship to you.

* A nominated person can discuss, make changes, cancel, renew and make a payment on the specified policy. 
* A nominated person cannot reinstate a policy or transfer its ownership to another person, nor can they change the payee from the policy holder.

Question 4

Can I insure a pet of any age?

Accepted Answer

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs).

Question 5

Can I increase my level of cover? (12 month Essential policyholders)

Accepted Answer

We have multiple Covered for Life plans available which will increase your cover that you can apply for at any time before your dog’s 8th birthday (5th birthday for some breeds) or cat’s 10th birthday. You can call us to discuss your options on 0330 102 1540.

Question 6

How does your refer a friend offer work?

Accepted Answer

Recommend a friend to Petplan and you'll receive £20 worth of M&S vouchers for yourself and 2 months free pet insurance for your friend, when they take out a full year policy.

For more information on how to qualify for the offer, please visit the [Recommend a friend offer page](https://www.petplan.co.uk/existing-customers/recommend-a-friend/).

Question 7

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

Accepted Answer

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Question 8

If I buy a Petplan policy, when does my cover begin?

Accepted Answer

Cover for injury will start as soon as you take out a policy online or over the telephone. Cover for illness starts 14 days afterwards.

Question 9

What are the benefits of a Petplan Essential policy?

Accepted Answer

Covered For Life® products are not for everyone, which is why Petplan created the Petplan Essential policy so that pet owners requiring a less comprehensive policy could still benefit from having their cat, dog or rabbit insured with the UK's No. 1 pet insurance provider. It is important to remember that each illness and injury on a Petplan Essential policy is covered for a maximum of 12 months. Should your dog or cat suffer from the same condition again you will not be able to claim for it. With Covered For Life ® you will continue to be covered so long as you renew your policy each year without a break in cover. It's always important to think carefully about what level of cover you would like before taking out a policy.

Question 10

Do you offer Third Party Liability cover?

Accepted Answer

Yes, our Covered for Life® and 12 month Petplan Essential dog policies automatically include Third Party Liability cover – in addition to cover for vet bills, complementary treatment, boarding fees and emergency repatriation. Our Third Party Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. Please do note that Third Party Liability cover is not included in the 4 week cover. To find out more, visit our helpful [Third Party Liability Cover](https://www.petplan.co.uk/help/third-party/) page.