Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online. If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0345 071 8000.

Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online. If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0345 071 8000.

We are in the process of implementing the ability to give customers the choice as to whether they would like their documents in the post or by e-mail. We are currently trialling this, and if successful, we will be able to offer this to all of our customers in the near future.

We are in the process of implementing the ability to give customers the choice as to whether they would like their documents in the post or by e-mail. We are currently trialling this, and if successful, we will be able to offer this to all of our customers in the near future.

If you are a new customer click [Get a quote](https://quote.petplan.co.uk), enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets. If you are an existing customer and would like to add a new pet, simply take out a policy online and email our team at info@petplan.co.uk with both policy numbers, your surname, date of birth, first line of address and postcode and we will update your policies to make sure they both receive the discount!

If you are a new customer click [Get a quote](https://quote.petplan.co.uk), enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets. If you are an existing customer and would like to add a new pet, simply take out a policy online and email our team at info@petplan.co.uk with both policy numbers, your surname, date of birth, first line of address and postcode and we will update your policies to make sure they both receive the discount!

Yes, if your policy includes cover for Complementary Treatment. In this instance treatments such as hydrotherapy recommend by your vet would be covered by your policy. Petplan’s covered for life and covered for 12 months essential policies provide a comprehensive level of cover which includes the cost of treatments such as hydrotherapy, acupuncture and homeopathic medicine. These will first have to be recommended by your vet, and we’ll pay up to the maximum amount detailed in your certificate of insurance.

Yes, if your policy includes cover for Complementary Treatment. In this instance treatments such as hydrotherapy recommend by your vet would be covered by your policy. Petplan’s covered for life and covered for 12 months essential policies provide a comprehensive level of cover which includes the cost of treatments such as hydrotherapy, acupuncture and homeopathic medicine. These will first have to be recommended by your vet, and we’ll pay up to the maximum amount detailed in your certificate of insurance.

In this instance we would not cover the cost of a boarding establishment unless you sould have been hospitalised but weren't able to be due to their capacity.

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

Cover for injury will start as soon as you take out a policy online or over the telephone. Cover for illness starts 14 days afterwards.

Yes we do, this benefit is available as standard on all of our Covered For Life ® polices, however this does not include third party liability cover abroad. For further information please refer to your Terms and Conditions or alternatively you can call our customer service centre on 0345 071 8000.

Yes we do, this benefit is available as standard on all of our Covered For Life ® polices, however this does not include third party liability cover abroad. For further information please refer to your Terms and Conditions or alternatively you can call our customer service centre on 0345 071 8000.

If your pet has previously been ill or injured you can still purchase pet insurance. Before you take out a pet insurance policy you must inform us of any conditions, injuries and prior illnesses they've had and like all other insurance providers Petplan unfortunately will not be able to cover you for these. These exclusions will be clearly stated on your certificate of insurance and will not affect the price of your premium.

If your pet has previously been ill or injured you can still purchase pet insurance. Before you take out a pet insurance policy you must inform us of any conditions, injuries and prior illnesses they've had and like all other insurance providers Petplan unfortunately will not be able to cover you for these. These exclusions will be clearly stated on your certificate of insurance and will not affect the price of your premium.

If you are unable to take your pet with you please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

page 4 of 7

Help & support

When will my first Direct Debit payment be due?

How do I opt in to electronic documents?

How do I buy multi-pet insurance online?

Can I claim for complementary treatments?

Does the boarding fees section provide cover if I am self-isolating at home?

How can I continue my cover from my 4 week free policy if your telephone lines are closed for new customers?

If I buy a Petplan policy, when does my cover begin?

Does Petplan offer travel insurance for pets?

Can I still purchase pet insurance if my pet has previously been ill?

I have had to move in with a vulnerable family member but can't take my pet with me, will you cover boarding costs?