Question 1

Can I insure a pet of any age?

Accepted Answer

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs).

Question 2

How long can I claim for each condition for?

Accepted Answer

This depends on the policy you have selected for your pet. Our signature Covered For Life® policies refresh the veterinary fees benefit each year allowing you to claim for ongoing conditions for the life of your pet for as long as you renew your policy. Our Essential policy provides cover for each condition for 12 months from when your pet starts treatment. After the 12 months have passed, the condition will be excluded but you can still claim for new, unrelated conditions.

Question 3

Do you offer Legal Liability cover?

Accepted Answer

Yes, our Covered For Life® and Essential dog policies automatically include Legal Liability cover – in addition to cover for Vet Bills, Pet Therapies, Emergency Boarding and Holiday Cancellation. Our Legal Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. Please do note that Legal Liability cover is not included in the 4 week cover. To find out more, visit our helpful Legal Liability Cover page.

Question 4

How does your refer a friend offer work?

Accepted Answer

Recommend a friend to Petplan and you'll receive £20 worth of M&S vouchers for yourself and 2 months free pet insurance for your friend, when they take out a full year policy.

For more information on how to qualify for the offer, please visit the Recommend a friend offer page.

Question 5

What is Pet Expert Chat and how can I use it?

Accepted Answer

Pet Expert Chat is a free video chat service that’s included as standard with all Petplan policies. Perhaps you have a question about your pet's health or need some advice on behaviour or nutrition. You can talk to a veterinary professional 24/7 or book an appointment at a time that suits you. Simply login to your My Petplan account and go to the ‘MySupport’ area.

Question 6

I can’t find the Vet Bills claim form on your website

Accepted Answer

You can either submit a claim to us electronically or ask your vet to submit an eClaim to us on your behalf. We do send paper claim forms to vet practices that cannot submit eClaims. If you still need a paper form you can download an editable PDF claim form. Once completed by both yourself and your vet, please send it along with your invoices to claims@petplan.co.uk.

Question 7

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

Accepted Answer

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Make a claim here.

Question 8

Can I still purchase pet insurance if my pet has previously been ill?

Accepted Answer

If your pet has previously been ill or injured you can still purchase pet insurance. Before you take out a pet insurance policy you must inform us of any conditions, injuries and prior illnesses they've had. We will then decide if we can cover these pre-existing conditions or not. We like to be as clear as possible with our customers, and any exclusions will be clearly stated on your Certificate of Insurance and will not affect the price of your policy.

Question 9

Can I get a Petplan policy outside the UK?

Accepted Answer

Our Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer dog, cat and rabbit insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.

Question 10

What is your Claims Pricing Guarantee?

Accepted Answer

We guarantee that we’ll never charge you more for claiming.

Your price will increase every year as your pet gets older, but with Petplan you won’t pay more for claiming.

In fact, if your pet needs treatment we want you to claim to get the best care for your pet when they need it.

Our pricing approach is different to most other pet insurers and one of the reasons why over 90% of customers renew each year.

You can find out more about our Claims Pricing Guarantee here.