Question 1

Can I insure a pet of any age?

Accepted Answer

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance policy you must start the insurance before your cat’s 10th birthday. On the Covered For Life® dog insurance policy, cover must start from 6 weeks of age and before their 8th birthday. For select dog breeds, cover must start before their 5th birthday. Please contact our friendly Customer Care team on 0345 077 1934 if you have further questions about insuring your dog. On our rabbit insurance policy, cover must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy for dogs and cats.

Question 2

Will you continue to renew my pet's insurance when they get old?

Accepted Answer

Yes, we will continue to renew your pet’s policy as they age, provided you continue to renew your policy each year with no break in cover and your pet was insured before the required age brackets. For our Covered For Life® cat insurance policy you must start the insurance before your cat’s 10th birthday. On the Covered For Life® dog insurance policy, cover must start from 6 weeks of age and before their 8th birthday. For select dog breeds, cover must start before their 5th birthday. Please contact our friendly Customer Care team on 0345 077 1934 if you have further questions about insuring your dog. On our rabbit insurance policy, cover must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy for dogs and cats. While the age of your pet does affect the premium you pay we will strive to ensure premiums for older pets are not unfair or unrealistic.

Question 3

If my pet has been ill before, will this be covered by my insurance policy?

Accepted Answer

At Petplan, we don't believe in a "one-size-fits-all" approach to pre-existing conditions, and review every pet's needs individually. Before taking out your dog, cat or rabbit insurance you must tell us about your pet's conditions and any prior illnesses or injuries they've had. We will then decide whether we can provide cover for this condition or not. We like to be as clear as possible with our customers, therefore any exclusion from cover placed on your policy will be stated clearly on your Certificate of Insurance. Your pet's previous medical history will not affect your premium. When you take out a policy you should always check your terms and conditions in conjunction with your Certificate of Insurance to see what is and what is not covered.

Question 4

What dog insurance policies do you offer?

Accepted Answer

Our two types of dog insurance offer either ongoing help with vet bills or short-term help with vet bills.

Our Covered For Life® plan provides ongoing help with vet bills. You can continue to claim year after year for the same condition up to your chosen yearly limit providing you renew with no break in cover.

Our Essential plan provides short term help with vet bills. You can claim for 12 months treatment up to £3,000 for each illness/injury. Once you reach either of these limits the condition will no longer be covered.

Read more about our Dog Insurance policies here.

Question 5

Can I still purchase pet insurance if my pet has previously been ill?

Accepted Answer

If your pet has previously been ill or injured you can still purchase pet insurance. Before you take out a pet insurance policy you must inform us of any conditions, injuries and prior illnesses they've had. We will then decide if we can cover these pre-existing conditions or not. We like to be as clear as possible with our customers, and any exclusions will be clearly stated on your Certificate of Insurance and will not affect the price of your policy.

Question 6

Do you offer Legal Liability cover?

Accepted Answer

Yes, our Covered For Life® and Essential dog policies automatically include Legal Liability cover – in addition to cover for Vet Bills, Pet Therapies, Emergency Boarding and Holiday Cancellation. Our Legal Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. Please do note that Legal Liability cover is not included in the 4 week cover. To find out more, visit our helpful Legal Liability Cover page.

Question 7

How much will pet insurance cost?

Accepted Answer

The price of pet insurance can vary enormously and is dependent on a range of different things such as where you live, your pet's species, age, breed and most importantly, the product you choose. As pet insurance is so specific to each and every pet, there is no fixed cost to insure your best friend so it's important to make sure you do some research to find out which policy suits you best both in terms of cost and benefits. With Petplan we guarantee that we’ll never charge you more for claiming. Our pricing approach is different to most other pet insurance and one of the reasons why over 90% of customers renew each year.

You can find out more about our Claims Pricing Guarantee here.

With so many insurance providers in the market offering pet insurance, it can be difficult to decide which policy is right for you and your pet. Why not check out what insurance products Petplan offers and get a quote today.

Question 8

What are the benefits of the Essential plan?

Accepted Answer

Our Essential plan provides short term help with vet bills. You can claim for 12 months treatment up to £3,000 for each illness/injury. Once you reach either of these limits the condition will no longer be covered.

We also provide a Covered For Life® plan which provides ongoing help with vet bills. You can continue to claim year after year for the same condition up to your chosen yearly limit providing you renew with no break in cover.

Question 9

What type of pet insurance products does Petplan offer?

Accepted Answer

Petplan offers two types of pet insurance policies: Covered For Life®, designed for ongoing help with vet bills, and Essential, designed for short-term help with vet bills.

Our Covered For Life® plan provides ongoing help with vet bills. You can continue to claim year after year for the same condition up to your chosen yearly limit providing you renew with no break in cover.

Our Essential plan provides short term help with vet bills. You can claim for 12 months treatment up to £3,000 for each illness/injury. Once you reach either of these limits the condition will no longer be covered.

You might find our article on types of cover helpful to compare pet insurance policies and make a choice that's right for you.

Question 10

What rabbit insurance policies do you offer?

Accepted Answer

Our Covered For Life® plan for rabbits provides ongoing help with Vet Bills. You will receive £2,000 every year for Vet Bills and can continue to claim year after year for the same condition providing you renew each year with no break in cover. Find out more about our Rabbit policy here.