Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online. If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0345 071 8000.

Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online. If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0345 071 8000.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are in the process of implementing the ability to give customers the choice as to whether they would like their documents in the post or by e-mail. We are currently trialling this, and if successful, we will be able to offer this to all of our customers in the near future.

We are in the process of implementing the ability to give customers the choice as to whether they would like their documents in the post or by e-mail. We are currently trialling this, and if successful, we will be able to offer this to all of our customers in the near future.

If you have a Petplan Essential policy, you may be able to upgrade your level of cover at renewal, subject to an underwriting review. If a higher plan is available for your pet you can apply for an upgrade at renewal of your policy and at this time the request will be subject to an underwriting review of your pet's veterinary history.

If you have a Petplan Essential policy, you may be able to upgrade your level of cover at renewal, subject to an underwriting review. If a higher plan is available for your pet you can apply for an upgrade at renewal of your policy and at this time the request will be subject to an underwriting review of your pet's veterinary history.

Your document retrieval email contains details on how you can view or download your documents. If you haven’t received this email or need it to be regenerated please request a replacement.

If you would like to cancel your policy you have 14 days from purchase in which to do so. Simply call Petplan Customer Service Centre on 0345 071 8000 or send a written confirmation to: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you do cancel after the 14 days you are still eligible to receive a refund, however this is subject to terms and conditions.

If you would like to cancel your policy you have 14 days from purchase in which to do so. Simply call Petplan Customer Service Centre on 0345 071 8000 or send a written confirmation to: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you do cancel after the 14 days you are still eligible to receive a refund, however this is subject to terms and conditions.

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Can I change my level of cover?

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Do I need to give you any notice to cancel my policy?

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