Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online. If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0345 071 8000.

Your first payment will be taken 7 - 10 days after you have taken out your policy with us. This payment time will apply whether you have taken out a full policy with no discount in place or if you took your policy out online. If you have any questions regarding your payment details or you wish to change the date your payments are made on each month please contact our customer service team on 0345 071 8000.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

We have multiple Covered for Life plans available which will increase your cover that you can apply for at any time before your dog’s 8th birthday (5th birthday for some breeds) or cat’s 10th birthday. You can call us to discuss your options on 0330 102 1540.

We have multiple Covered for Life plans available which will increase your cover that you can apply for at any time before your dog’s 8th birthday (5th birthday for some breeds) or cat’s 10th birthday. You can call us to discuss your options on 0330 102 1540.

If you would like to cancel your policy you have 14 days from purchase in which to do so. Simply call Petplan Customer Service Centre on 0345 071 8000 or send a written confirmation to: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you do cancel after the 14 days you are still eligible to receive a refund, however this is subject to terms and conditions.

If you would like to cancel your policy you have 14 days from purchase in which to do so. Simply call Petplan Customer Service Centre on 0345 071 8000 or send a written confirmation to: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you do cancel after the 14 days you are still eligible to receive a refund, however this is subject to terms and conditions.

Please log in or register for [My Petplan](https://my.petplan.co.uk/documents) to view and download your documents.

For a simple and stress free option, you can pay your premium monthly or annually by secure Direct Debit. There is no interest if you choose to pay by monthly installments. If you would like to setup a new direct debit please complete the [Paying by direct debit form](https://www.petplan.co.uk/existing-customers/paying-by-direct-debit/). If you have already paid for your annual premium by card, you will need to wait until your next renewal date to activate a direct debit. If you currently pay by direct debit, you may change your payment method at any time. To update an existing direct debit or to pay by any other means please call us on 0330 102 6735 and we'll be happy to discuss payment options with you.

For a simple and stress free option, you can pay your premium monthly or annually by secure Direct Debit. There is no interest if you choose to pay by monthly installments. If you would like to setup a new direct debit please complete the [Paying by direct debit form](https://www.petplan.co.uk/existing-customers/paying-by-direct-debit/). If you have already paid for your annual premium by card, you will need to wait until your next renewal date to activate a direct debit. If you currently pay by direct debit, you may change your payment method at any time. To update an existing direct debit or to pay by any other means please call us on 0330 102 6735 and we'll be happy to discuss payment options with you.

For dogs and cats we have multiple plans available which will reduce your cover and you can call us to discuss your options on 0330 102 1540. If your pet is covered on our 12 month Essential plan the only way you can reduce cover is by removing the optional Death from Illness or Injury section (if included). Unfortunately, cover for rabbits can’t be changed as we have no alternative plans available.

For dogs and cats we have multiple plans available which will reduce your cover and you can call us to discuss your options on 0330 102 1540. If your pet is covered on our 12 month Essential plan the only way you can reduce cover is by removing the optional Death from Illness or Injury section (if included). Unfortunately, cover for rabbits can’t be changed as we have no alternative plans available.

For dogs and cats we have multiple Covered For Life® plans available which will increase your cover. You can apply for an upgrade at your next renewal by calling us on 0330 102 1540. We’ll then let you know if we can offer a higher level of cover once we’ve reviewed your pet’s history. If your pet is insured on our Covered For Life® Ultimate plan, this is our highest level of cover and therefore there is no option to increase your cover. We only have one plan available for rabbits so there are no upgrade options available.

For dogs and cats we have multiple Covered For Life® plans available which will increase your cover. You can apply for an upgrade at your next renewal by calling us on 0330 102 1540. We’ll then let you know if we can offer a higher level of cover once we’ve reviewed your pet’s history. If your pet is insured on our Covered For Life® Ultimate plan, this is our highest level of cover and therefore there is no option to increase your cover. We only have one plan available for rabbits so there are no upgrade options available.

It's important we have your up to date contact details in case we need to get in touch. If you have moved house, changed your email address or want to change your contact number please fill in the [Update your deatils form](https://www.petplan.co.uk/existing-customers/update-your-details/). Please note it will take a few days to process the update before the information is reflected on your account. If you need to change anything else or want to discuss something with us you can contact us by chat or call us on 0330 102 6735.

It's important we have your up to date contact details in case we need to get in touch. If you have moved house, changed your email address or want to change your contact number please fill in the [Update your deatils form](https://www.petplan.co.uk/existing-customers/update-your-details/). Please note it will take a few days to process the update before the information is reflected on your account. If you need to change anything else or want to discuss something with us you can contact us by chat or call us on 0330 102 6735.

Manage your policy

When will my first Direct Debit payment be due?

What are you doing to help your existing customers?

Why is it taking longer to get through on your customer service phone line?

Can I increase my level of cover? (12 month Essential policyholders)

Do I need to give you any notice to cancel my policy?

How do I access my electronic documents?

How can I pay for my policy or change my payment method?

Can I decrease my level of cover?

Can I increase my level of cover? (Covered For Life® policyholders)

How can I update my contact details?

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