Cover - Petplan Help Centre

Q: Am I covered for the cost of telephone/video vet consulations?

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. Your Petplan policy also includes access to our free vet, behaviour and nutrition video chat service, Pet Expert Chat as standard. Login to your MyPetplan account to access free Pet Expert chat.

Q: Do your policies cover cremation?

If your pet has to be put to sleep because of an illness or injury, our policies cover this cost. We will not cover the cost of having your pet cremated or buried.

Q: What should I do if my pet passes away?

It’s never easy to say goodbye to your pet, but if the worst should happen, Petplan will be here to support you. Whilst insurance may be the last thing on your mind when your pet dies, there are a few things you need to think about. Cancelling your policy: Make sure you notify us of your pet’s death by filling in our online cancellation form. We will then cancel your policy from the day after your pet’s passing. Depending on your current payment date, once you cancel you may be due a refund. Alternatively, you may be charged for any additional days’ cover since your last payment date. If you owe any outstanding premium, we will request this from your bank on the next working day. Refunds will be paid back onto your usual payment card. If you pay by Direct Debit and have less than 5 working days left before your next payment is due to be collected we will be unable to stop this collection. We will take this payment as normal and then refund this directly to the bank account for which we hold details. Claims: The team will be able to help you complete any open claims or submit claims for any treatment your pet was undergoing. You may also be eligible to receive a death benefit within your policy. If this is the case, the benefit will automatically be transferred to you upon notification of your pet’s passing. Support: Losing a pet can be a painful and traumatic time. If you need any extra support, our partners at Blue Cross run a pet bereavement helpline on 0800 138 6515.