Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

If you are unable to get your pet seen for their routine treatment such as vaccinations or a dental examination because of these extreme circumstances providing your vet confirms the delay was due to COVID19 and you get the treatment done up to 6 months after it was originally due we will assess any claims you make as if the treatment was done on time.

If you are unable to get your pet seen for their routine treatment such as vaccinations or a dental examination because of these extreme circumstances providing your vet confirms the delay was due to COVID19 and you get the treatment done up to 6 months after it was originally due we will assess any claims you make as if the treatment was done on time.

If your pet was due to have routine care such as annual vaccinations or a dental examination from 1st March 2020, but couldn’t as a result of COVID-19, we’re giving a 6 month grace period from when this care was due. This means that within this 6 month period we’ll assess claims as if the routine care was carried within the timescales we require even if it hasn’t been, to help protect you and your pet.

If your pet was due to have routine care such as annual vaccinations or a dental examination from 1st March 2020, but couldn’t as a result of COVID-19, we’re giving a 6 month grace period from when this care was due. This means that within this 6 month period we’ll assess claims as if the routine care was carried within the timescales we require even if it hasn’t been, to help protect you and your pet.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Because of these extreme circumstances we’re happy to provide assistance for customers who are nearing the end of their 12 month cover limit (where this would have expired in March, April, May or June 2020) and are finding their pet’s treatment is being delayed. Please contact our service team on 0330 102 6735 who will be happy to talk through the details with you.

Because of these extreme circumstances we’re happy to provide assistance for customers who are nearing the end of their 12 month cover limit (where this would have expired in March, April, May or June 2020) and are finding their pet’s treatment is being delayed. Please contact our service team on 0330 102 6735 who will be happy to talk through the details with you.

In this instance we would not cover the cost of a boarding establishment unless you sould have been hospitalised but weren't able to be due to their capacity.

If you are unable to take your pet with you please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Cover - Tags - Petplan

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Corona virus Cover COVID-19 Existing Customer

85% found this useful

Does the boarding fees section provide cover if I am self-isolating at home?

Corona virus Cover COVID-19 Existing Customer

85% found this useful

I have had to move in with a vulnerable family member but can't take my pet with me, will you cover boarding costs?

boarding costs claim Corona virus Cover COVID-19

80% found this useful

Am I covered for the cost of telephone/video vet consulations?

If I am hospitalised with COVID-19 will my pet's boarding fee's be covered?

My pet's routine preventative treatment is delayed because of COVID-19 will this affect any claims I make?

My pet's dental treatment is delayed because of COVID-19, will I still be covered for related treatments?

Do you cover holiday cancellation claims because of COVID-19?

My vet is collecting and returning my pet for treatment as I can't leave the house, is this covered?

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Does the boarding fees section provide cover if I am self-isolating at home?

I have had to move in with a vulnerable family member but can't take my pet with me, will you cover boarding costs?

You are here