COVID-19 - Petplan Help Centre

Q: I can’t find the Vet Bills claim form on your website

You can either submit a claim to us electronically or ask your vet to submit an eClaim to us on your behalf. We do send paper claim forms to vet practices that cannot submit eClaims. If you still need a paper form you can download an editable PDF claim form . Once completed by both yourself and your vet, please send it along with your invoices to claims@petplan.co.uk .

Q: Am I covered for the cost of telephone/video vet consulations?

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. Your Petplan policy also includes access to our free vet, behaviour and nutrition video chat service, Pet Expert Chat as standard. Login to your MyPetplan account to access free Pet Expert chat.