Due to the effects of COVID-19 we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can still get a quote for your pet or set up a policy [here](https://quote.petplan.co.uk/step-1).

Due to the effects of COVID-19 we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can still get a quote for your pet or set up a policy [here](https://quote.petplan.co.uk/step-1).

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

Unfortunately it isn't possible to take a payment holiday but we can review your policy to see if there is anything else we can suggest to help reduce the premium for you. You can call 0330 102 6735 anytime between 9am and 5pm Monday to Friday to discuss this.

Unfortunately it isn't possible to take a payment holiday but we can review your policy to see if there is anything else we can suggest to help reduce the premium for you. You can call 0330 102 6735 anytime between 9am and 5pm Monday to Friday to discuss this.

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

If you are unable to get your pet seen for their routine treatment such as vaccinations or a dental examination because of these extreme circumstances providing your vet confirms the delay was due to COVID19 and you get the treatment done up to 6 months after it was originally due we will assess any claims you make as if the treatment was done on time.

If you are unable to get your pet seen for their routine treatment such as vaccinations or a dental examination because of these extreme circumstances providing your vet confirms the delay was due to COVID19 and you get the treatment done up to 6 months after it was originally due we will assess any claims you make as if the treatment was done on time.

In this instance we would not cover the cost of a boarding establishment unless you sould have been hospitalised but weren't able to be due to their capacity.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

Because of these extreme circumstances we'll treat these cases as if the treatment was carried out within the 12 month limit providing the vets confirm the delay was due to COVID19. We will extend your cover for a maximum of 3 months beyond your original 12 months in these instances. We remain comitted to supporting the nations pet during this difficult time.

Because of these extreme circumstances we'll treat these cases as if the treatment was carried out within the 12 month limit providing the vets confirm the delay was due to COVID19. We will extend your cover for a maximum of 3 months beyond your original 12 months in these instances. We remain comitted to supporting the nations pet during this difficult time.

If your pet was due to have routine care such as annual vaccinations or a dental examination from 1st March 2020, but couldn’t as a result of COVID-19, we’re giving a 6 month grace period from when this care was due. This means that within this 6 month period we’ll assess claims as if the routine care was carried within the timescales we require even if it hasn’t been, to help protect you and your pet.

If your pet was due to have routine care such as annual vaccinations or a dental examination from 1st March 2020, but couldn’t as a result of COVID-19, we’re giving a 6 month grace period from when this care was due. This means that within this 6 month period we’ll assess claims as if the routine care was carried within the timescales we require even if it hasn’t been, to help protect you and your pet.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

COVID-19 - Tags

Why have you closed your telephone lines for new customers?

I can't find your Vet Fee claim form on your website?

Why is it taking longer to get through on your customer service phone line?

How can I continue my cover from my 4 week free policy if your telephone lines are closed for new customers?

Can you provide a payment holiday?

Can I still submit my claim?

What are you doing to help your existing customers?

My pet's routine preventative treatment is delayed because of COVID-19 will this affect any claims I make?

Does the boarding fees section provide cover if I am self-isolating at home?

If I am hospitalised with COVID-19 will my pet's boarding fee's be covered?

Do you cover holiday cancellation claims because of COVID-19?

my pet's treatment is delayed because of COVID-19 and now won't be in my 12 month cover limit, what can I do?

My pet's dental treatment is delayed because of COVID-19, will I still be covered for related treatments?

Am I covered for the cost of telephone/video vet consulations?

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