Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

If you are unable to get your pet seen for their routine treatment such as vaccinations or a dental examination because of these extreme circumstances providing your vet confirms the delay was due to COVID19 and you get the treatment done up to 6 months after it was originally due we will assess any claims you make as if the treatment was done on time.

If you are unable to get your pet seen for their routine treatment such as vaccinations or a dental examination because of these extreme circumstances providing your vet confirms the delay was due to COVID19 and you get the treatment done up to 6 months after it was originally due we will assess any claims you make as if the treatment was done on time.

If your pet was due to have routine care such as annual vaccinations or a dental examination from 1st March 2020, but couldn’t as a result of COVID-19, we’re giving a 6 month grace period from when this care was due. This means that within this 6 month period we’ll assess claims as if the routine care was carried within the timescales we require even if it hasn’t been, to help protect you and your pet.

If your pet was due to have routine care such as annual vaccinations or a dental examination from 1st March 2020, but couldn’t as a result of COVID-19, we’re giving a 6 month grace period from when this care was due. This means that within this 6 month period we’ll assess claims as if the routine care was carried within the timescales we require even if it hasn’t been, to help protect you and your pet.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Because of these extreme circumstances we’re happy to provide assistance for customers who are nearing the end of their 12 month cover limit (where this would have expired in March, April, May or June 2020) and are finding their pet’s treatment is being delayed. Please contact our service team on 0330 102 6735 who will be happy to talk through the details with you.

Because of these extreme circumstances we’re happy to provide assistance for customers who are nearing the end of their 12 month cover limit (where this would have expired in March, April, May or June 2020) and are finding their pet’s treatment is being delayed. Please contact our service team on 0330 102 6735 who will be happy to talk through the details with you.

In this instance we would not cover the cost of a boarding establishment unless you sould have been hospitalised but weren't able to be due to their capacity.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

If you are unable to take your pet with you please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

COVID-19 - Tags

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Corona virus Cover COVID-19 Existing Customer

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Am I covered for the cost of telephone/video vet consulations?

If I am hospitalised with COVID-19 will my pet's boarding fee's be covered?

My pet's routine preventative treatment is delayed because of COVID-19 will this affect any claims I make?

My pet's dental treatment is delayed because of COVID-19, will I still be covered for related treatments?

Why is it taking longer to get through on your customer service phone line?

Do you cover holiday cancellation claims because of COVID-19?

Can I still submit my claim?

What are you doing to help your existing customers?

My vet is collecting and returning my pet for treatment as I can't leave the house, is this covered?

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Does the boarding fees section provide cover if I am self-isolating at home?

Can you provide a payment holiday?

I have had to move in with a vulnerable family member but can't take my pet with me, will you cover boarding costs?

How can I continue my cover from my 4 week free policy if your telephone lines are closed for new customers?

I can't find your Vet Fee claim form on your website?

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