Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

Routine preventative treatments are now more available than they have been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for these treatments please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Routine preventative treatments are now more available than they have been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for these treatments please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Dental treatment is now more available than it has been over the last few months so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for this treatment please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Dental treatment is now more available than it has been over the last few months so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for this treatment please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Veterinary treatment is now more available than it has been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re having trouble getting your pet treatment before the 12 month cover limit expires please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Veterinary treatment is now more available than it has been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re having trouble getting your pet treatment before the 12 month cover limit expires please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

If you are unable to take your pet with you please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

In this instance we would not cover the cost of a boarding establishment.

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

COVID-19

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Corona virus Cover COVID-19

Not yet rated

If I am hospitalised with COVID-19 will my pet's boarding fees be covered?

If my pet's routine preventative treatment is delayed because of COVID-19 will this affect any claims I make?

Am I covered for the cost of telephone/video vet consulations?

My pet's dental treatment is delayed because of COVID-19, will I still be covered for related treatments?

Do you cover holiday cancellation claims because of COVID-19?

Can I still submit my claim?

My vet is collecting and returning my pet for treatment as I can't leave the house, is this covered?

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Can you provide a payment holiday?

What are you doing to help your existing customers?

Why is it taking longer to get through on your customer service phone line?

I have had to move in with a vulnerable family member but can't take my pet with me, will you cover boarding costs?

Does the boarding fees section provide cover if I am self-isolating at home?

I can't find your Vet Fee claim form on your website?

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