Question 1

I'm a dog/cat breeder. How can I work with Petplan?

Accepted Answer

With a Petplan Instant Puppy Policy and Instant Kitten Policy you can make sure your puppies or kittens are covered by a period of free insurance from Petplan when you see them off to their new homes. Petplan Instant Puppy or Kitten Policies are free for you to issue and are free to the new owner. They are quick and simple to use and give you and the new owner maximum peace of mind by providing immediate cover for unexpected vet fees, death and loss by theft or straying. What's more, with each Instant Policy you activate you, will receive Breeder Bonus credits that can be exchanged for a range of high street vouchers. You can even use your credits to make donations to the animal charity of your choice. For further information please [visit Petplan Breeder](https://www.petplanbreeder.co.uk/).

Question 2

Why is it taking longer to get through on your customer service phone line?

Accepted Answer

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Question 3

When is my next payment due?

Accepted Answer

You can visit the ‘My Payments’ section of [My Petplan](https://my.petplan.co.uk/payments) to see your next payment date and your chosen method of payment. Your full Payment Schedule can be found in your Policy Documents within My Petplan [https://my.petplan.co.uk/documents].

Question 4

Why do I need pet insurance?

Accepted Answer

Having Petplan insurance allows you to budget monthly rather than having to cover the cost of unexpected veterinary bills. Did you know that more people claim against their pet insurance policy than on their household or car insurance? (Allianz Insurance plc) This just goes to show how important it is to ensure that your best friend has the best possible pet insurance on the market.

Question 5

What are you doing to help your existing customers?

Accepted Answer

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

Question 6

I have had to move in with a vulnerable family member but can't take my pet with me, will you cover boarding costs?

Accepted Answer

If you are unable to take your pet with you please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Question 7

How do I reset my password?

Accepted Answer

My Petplan is a new service and you will need to [register](https://auth.my.petplan.co.uk/register) before you can log in.

If you have already registered and want to change the password you use to log in to your My Petplan account you can [reset your password here](https://my.petplan.co.uk/forgot-password).

We'll then send you a password reset email, if you don't receive a reset password email from us you may not have a My Petplan account set up yet.

Question 8

Do you cover holiday cancellation claims because of COVID-19?

Accepted Answer

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

Question 9

What dog insurance policies do you have?

Accepted Answer

There are three different levels of dog insurance on offer. For the maximum cover available from Petplan, choose one of our Covered For Life ® policies. These are designed for dog owners worried about their dog developing a long-term illness, like arthritis or eczema, needing extensive ongoing treatment from a vet. Petplan Essential is designed for dog owners who want cover to provide help with the initial high cost of veterinary treatment.

Question 10

What cat insurance policies do you have?

Accepted Answer

There are three different levels of cat insurance available. For the maximum cover available from Petplan, choose one of our Covered For Life® policies; Petplan Classic or Petplan Ultimate plan. These are designed for cat owners worried about their cat developing a long-term illness like arthritis or eczema, and needing ongoing treatment from a vet. Petplan Essential is designed for cat owners who want cover to provide help with the initial high cost of veterinary treatment but are happy to fund ongoing treatments for the same illness or injury themselves after the cover has finished.