Most popular - Petplan Help Centre

Q: Where did the concept of pet insurance originate?

Pet insurance started in the 1970s when just a small handful of providers existed. Then pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market. Petplan, the market leader, was founded by Patsy Bloom who saw an opportunity in the market after facing mounting vet bills for her own dog´s illness. It wasn't long before pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market.

Q: Does Petplan have any testimonials I can read?

Yes we do. You can read our Customer Stories from existing dog, cat and rabbit policyholders. We also have Customer Reviews which are collected by Trustpilot.

Q: Does Petplan work with any charities?

Our caring for pets goes beyond providing dog insurance, cat insurance and rabbit insurance. As 'the pet people' we are passionate about animal welfare and the principle of responsible pet ownership. We support many charities and have set up Petplan Charitable Trust, which has so far raised over £8 million towards a better, healthier world for animals.

Q: Does Brexit affect my Petplan insurance cover?

The simple answer is no. Petplan has not changed our Terms and Conditions regarding pet travel after leaving the EU. We aren’t changing our policies or the way we consider claims We will continue to consider claims if your pet becomes ill or injured before or during a trip to the EU We will continue to consider claims related to the loss of pet travel documents while on a trip to an EU country It’s important that you check the UK government website www.gov.uk or contact your vet at least four months before travelling to get the latest advice. Do check your policy documents and Terms and Conditions for complete details on what is and isn’t covered and always remember that cover varies between providers.

Q: What rabbit insurance policies do you offer?

Our Covered For Life® plan for rabbits provides ongoing help with Vet Bills. You will receive £2,000 every year for Vet Bills and can continue to claim year after year for the same condition providing you renew each year with no break in cover. Find out more about our Rabbit policy here .

Q: How will Petplan use and store my data?

Find information on how we use and store your personal data under our fair processing notice.