Question 1

How much will pet insurance cost?

Accepted Answer

The cost of pet insurance can vary enormously and is dependent on a range of different things such as where you live, your pet's species, age, breed and most importantly, the product you choose. As pet insurance is so specific to each and every pet, there is no fixed cost to insure your best friend so it's important to make sure you do some research to find out which policy suits you best both in terms of cost and benefits. With so many insurance providers in the market offering pet insurance, it can be difficult to decide which policy is right for you and your pet. Why not check out what insurance products Petplan offers or [get a quote](https://quote.petplan.co.uk/) today.

Question 2

What cat insurance policies do you have?

Accepted Answer

There are three different levels of cat insurance available. For the maximum cover available from Petplan, choose one of our Covered For Life® policies; Petplan Classic or Petplan Ultimate plan. These are designed for cat owners worried about their cat developing a long-term illness like arthritis or eczema, and needing ongoing treatment from a vet. Petplan Essential is designed for cat owners who want cover to provide help with the initial high cost of veterinary treatment but are happy to fund ongoing treatments for the same illness or injury themselves after the cover has finished.

Question 3

Can I still purchase pet insurance if my pet has previously been ill?

Accepted Answer

If your pet has previously been ill or injured you can still purchase pet insurance. Before you take out a pet insurance policy you must inform us of any conditions, injuries and prior illnesses they've had and like all other insurance providers Petplan unfortunately will not be able to cover you for these. These exclusions will be clearly stated on your certificate of insurance and will not affect the price of your premium.

Question 4

Where did the concept of pet insurance originate?

Accepted Answer

Pet insurance started in the 1970s when just a small handful of providers existed. Then pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market. Petplan, the market leader, was founded by Patsy Bloom who saw an opportunity in the market after facing mounting vet bills for her own dog´s illness. It wasn't long before pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market.

Question 5

My vet is collecting and returning my pet for treatment as I can't leave the house, is this covered?

Accepted Answer

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave,  please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Question 6

Does Petplan have any testimonials I can read?

Accepted Answer

Yes we do. You can read our [Customer Stories](https://www.petplan.co.uk/pethoodstories/) from existing dog, cat and rabbit policyholders. We also have [Customer Reviews](https://www.petplan.co.uk/about-petplan/reviews/) which are collected by Trustpilot.

Question 7

Does the boarding fees section provide cover if I am self-isolating at home?

Accepted Answer

In this instance we would not cover the cost of a boarding establishment.

Question 8

How do I opt in to electronic documents?

Accepted Answer

You no longer need to opt in to view your documents online. Simply register for [My Petplan](https://auth.my.petplan.co.uk/register) to view and download your documents.

Please note My Petplan is a new service and you will need to [register](https://auth.my.petplan.co.uk/register) before you can log in for the first time.

Question 9

When is my next payment due?

Accepted Answer

You can visit the ‘My Payments’ section of [My Petplan](https://my.petplan.co.uk/payments) to see your next payment date and your chosen method of payment. Your full Payment Schedule can be found in your Policy Documents within My Petplan [https://my.petplan.co.uk/documents].

Question 10

Does Petplan work with any charities?

Accepted Answer

Our caring for pets goes beyond providing dog insurance, cat insurance and rabbit insurance. As 'the pet people' we are passionate about animal welfare and the principle of responsible pet ownership. We support many charities and have set up Petplan Charitable Trust, which has so far raised over £8 million towards a better, healthier world for animals.