Most popular - Petplan Help Centre

Q: When is my next payment due?

You can visit the ‘My Payments’ section of My Petplan to see your next payment date and your chosen method of payment. Your full Payment Schedule can be found in your Policy Documents within My Petplan [https://my.petplan.co.uk/documents].

Q: Why choose Petplan? / Why should I insure with Petplan?

Petplan have specialised in pet insurance for over 45 years and we’ve helped millions of pets through illness and injury. Today, we’re still the UK’s No.1 pet insurance provider insuring over 1.4 million pets – that’s more than any other provider. Our unrivalled experience in pet health allows us to design our policies to cover as many illnesses and injuries as possible which is why we are able to pay 97% of all claims we receive. It’s no surprise over 90% of our customers renew with us each year. What’s more, our Claims Pricing Guarantee means that you’ll never pay more for claiming. You can read more about this here . As pet owners ourselves we know becoming a new pet owner can be like becoming a parent. It’s a journey we call Pethood, and we’ll ensure we’re by your side every step of the way by offering you advice and information to help support you and your pet. Don’t just take our word for it, read our customer reviews on both Feefo and Trustpilot .

Q: Where did the concept of pet insurance originate?

Pet insurance started in the 1970s when just a small handful of providers existed. Then pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market. Petplan, the market leader, was founded by Patsy Bloom who saw an opportunity in the market after facing mounting vet bills for her own dog´s illness. It wasn't long before pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market.

Q: Why do I need pet insurance?

Having Petplan insurance allows you to budget monthly rather than having to cover the cost of unexpected veterinary bills. Did you know that more people claim against their pet insurance policy than on their household or car insurance? (Allianz Insurance plc) This just goes to show how important it is to ensure that your best friend has the best possible pet insurance on the market.

Q: What rabbit insurance policies do you offer?

Our Covered For Life® plan for rabbits provides ongoing help with Vet Bills. You will receive £2,000 every year for Vet Bills and can continue to claim year after year for the same condition providing you renew each year with no break in cover. Find out more about our Rabbit policy here .