It's important we have your up to date contact details in case we need to get in touch. If you have moved house, changed your email address or want to change your contact number please fill in the [Update your deatils form](https://www.petplan.co.uk/existing-customers/update-your-details/). Please note it will take a few days to process the update before the information is reflected on your account. If you need to change anything else or want to discuss something with us you can contact us by chat or call us on 0330 102 6735.

It's important we have your up to date contact details in case we need to get in touch. If you have moved house, changed your email address or want to change your contact number please fill in the [Update your deatils form](https://www.petplan.co.uk/existing-customers/update-your-details/). Please note it will take a few days to process the update before the information is reflected on your account. If you need to change anything else or want to discuss something with us you can contact us by chat or call us on 0330 102 6735.

It's important you review your [Policy Documents](https://my.petplan.co.uk/documents) to make sure your details are up to date and the policy still meets your needs. Please tell us as soon as possible if any of the information shown is incorrect or has changed. To make any changes to your policy or if you would like to discuss your options please call us on 0345 072 0023.

It's important you review your [Policy Documents](https://my.petplan.co.uk/documents) to make sure your details are up to date and the policy still meets your needs. Please tell us as soon as possible if any of the information shown is incorrect or has changed. To make any changes to your policy or if you would like to discuss your options please call us on 0345 072 0023.

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your [Policy Documents](https://my.petplan.co.uk/documents). Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your [Policy Documents](https://my.petplan.co.uk/documents). Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

If you want to change the password you use to log in to your My Petplan account you can [reset your password here](https://my.petplan.co.uk/forgot-password). We'll then send you a password reset email, if you don't receive the email from us within an hour please check your spam folder before contacting us.

If you want to change the password you use to log in to your My Petplan account you can [reset your password here](https://my.petplan.co.uk/forgot-password). We'll then send you a password reset email, if you don't receive the email from us within an hour please check your spam folder before contacting us.

You no longer need to opt in to view your documents online. Simply log in or register for [My Petplan](https://my.petplan.co.uk/documents) to view and download your documents.

We have multiple Covered for Life plans available which will increase your cover that you can apply for at any time before your dog’s 8th birthday (5th birthday for some breeds) or cat’s 10th birthday. You can call us to discuss your options on 0330 102 1540.

We have multiple Covered for Life plans available which will increase your cover that you can apply for at any time before your dog’s 8th birthday (5th birthday for some breeds) or cat’s 10th birthday. You can call us to discuss your options on 0330 102 1540.

Help & support

How can I update my contact details?

How can I make changes to my policy?

Where can I find my Insurance Policy Information Document (IPID)?

How do I reset my password?

How do I opt in to electronic documents?

Can I increase my level of cover? (12 month Essential policyholders)