Question 1

Does the boarding fees section provide cover if I am self-isolating at home?

Accepted Answer

In this instance we would not cover the cost of a boarding establishment.

Question 2

Where did the concept of pet insurance originate?

Accepted Answer

Pet insurance started in the 1970s when just a small handful of providers existed. Then pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market. Petplan, the market leader, was founded by Patsy Bloom who saw an opportunity in the market after facing mounting vet bills for her own dog´s illness. It wasn't long before pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market.

Question 3

Why do I need pet insurance?

Accepted Answer

Having Petplan insurance allows you to budget monthly rather than having to cover the cost of unexpected veterinary bills. Did you know that more people claim against their pet insurance policy than on their household or car insurance? (Allianz Insurance plc) This just goes to show how important it is to ensure that your best friend has the best possible pet insurance on the market.

Question 4

What type of pet insurance products does Petplan offer?

Accepted Answer

Petplan offers two types of [pet insurance](https://www.petplan.co.uk/pet-insurance/) policies: Covered For Life® pet insurance policies and a 12-month pet insurance policy. Covered For Life® policies provide cover for ongoing illnesses such as diabetes for the duration of your pet's life as long as you renew your policy each year without a break in cover. Petplan's 12-month pet insurance product is for owners requiring a less comprehensive policy for their cat or dog. It is important to remember that under a 12-month policy each illness and injury will only be covered for either 12-months, or up to the maximum benefit, whichever is reached first. Should your dog or cat suffer from the same condition again you will not be able to claim for it.

Question 5

Does Brexit affect my Petplan insurance cover?

Accepted Answer

The simple answer is no. Petplan has not changed our Terms and Conditions regarding pet travel after leaving the EU.
* We aren’t changing our policies or the way we consider claims
* We will continue to consider claims if your pet becomes ill or injured before or during a trip to the EU
* We will continue to consider claims related to the loss of pet travel documents while on a trip to an EU country
* It’s important that you check the UK government website [www.gov.uk](https://www.gov.uk/) or contact your vet at least four months before travelling to get the latest advice.

Do check your policy documents and Terms and Conditions for complete details on what is and isn’t covered and always remember that cover varies between providers.

Question 6

Does Petplan work with any charities?

Accepted Answer

Our caring for pets goes beyond providing dog insurance, cat insurance and rabbit insurance. As 'the pet people' we are passionate about animal welfare and the principle of responsible pet ownership. We support many charities and have set up Petplan Charitable Trust, which has so far raised over £8 million towards a better, healthier world for animals.

Question 7

Does Petplan have any testimonials I can read?

Accepted Answer

Yes we do. You can read our [Customer Stories](https://www.petplan.co.uk/pethoodstories/) from existing dog, cat and rabbit policyholders. We also have [Customer Reviews](https://www.petplan.co.uk/about-petplan/reviews/) which are collected by Trustpilot.

Question 8

What rabbit insurance policies do you have?

Accepted Answer

There is one rabbit insurance plan available; [Rabbit Plan](https://www.petplan.co.uk/pet-insurance/rabbit-insurance/), a Covered For Life ® option designed especially for rabbits. These are designed for rabbit owners worried about their pet developing a long term illness, like arthritis or eczema, needing extensive ongoing treatment from a vet.

Question 9

How will Petplan use and store my data?

Accepted Answer

Find information on how we use and store your personal data under our [fair processing notice.](https://www.petplan.co.uk/privacy-and-legal/)