Question 1

My vet is collecting and returning my pet for treatment as I can't leave the house, is this covered?

Accepted Answer

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave,  please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Question 2

How much will pet insurance cost?

Accepted Answer

The cost of pet insurance can vary enormously and is dependent on a range of different things such as where you live, your pet's species, age, breed and most importantly, the product you choose. As pet insurance is so specific to each and every pet, there is no fixed cost to insure your best friend so it's important to make sure you do some research to find out which policy suits you best both in terms of cost and benefits. With so many insurance providers in the market offering pet insurance, it can be difficult to decide which policy is right for you and your pet. Why not check out what insurance products Petplan offers or [get a quote](https://quote.petplan.co.uk/) today.

Question 3

How do I opt in to electronic documents?

Accepted Answer

You no longer need to opt in to view your documents online. Simply register for [My Petplan](https://auth.my.petplan.co.uk/register) to view and download your documents.

Please note My Petplan is a new service and you will need to [register](https://auth.my.petplan.co.uk/register) before you can log in for the first time.

Question 4

Where did the concept of pet insurance originate?

Accepted Answer

Pet insurance started in the 1970s when just a small handful of providers existed. Then pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market. Petplan, the market leader, was founded by Patsy Bloom who saw an opportunity in the market after facing mounting vet bills for her own dog´s illness. It wasn't long before pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market.

Question 5

Does Petplan have any testimonials I can read?

Accepted Answer

Yes we do. You can read our [Customer Stories](https://www.petplan.co.uk/pethoodstories/) from existing dog, cat and rabbit policyholders. We also have [Customer Reviews](https://www.petplan.co.uk/about-petplan/reviews/) which are collected by Trustpilot.

Question 6

What type of pet insurance products does Petplan offer?

Accepted Answer

Petplan offers two types of [pet insurance](https://www.petplan.co.uk/pet-insurance/) policies: Covered For Life® pet insurance policies and a 12-month pet insurance policy. Covered For Life® policies provide cover for ongoing illnesses such as diabetes for the duration of your pet's life as long as you renew your policy each year without a break in cover. Petplan's 12-month pet insurance product is for owners requiring a less comprehensive policy for their cat or dog. It is important to remember that under a 12-month policy each illness and injury will only be covered for either 12-months, or up to the maximum benefit, whichever is reached first. Should your dog or cat suffer from the same condition again you will not be able to claim for it.

Question 7

Does Petplan work with any charities?

Accepted Answer

Our caring for pets goes beyond providing dog insurance, cat insurance and rabbit insurance. As 'the pet people' we are passionate about animal welfare and the principle of responsible pet ownership. We support many charities and have set up Petplan Charitable Trust, which has so far raised over £8 million towards a better, healthier world for animals.

Question 8

What rabbit insurance policies do you have?

Accepted Answer

There is one rabbit insurance plan available; [Rabbit Plan](https://www.petplan.co.uk/pet-insurance/rabbit-insurance/), a Covered For Life ® option designed especially for rabbits. These are designed for rabbit owners worried about their pet developing a long term illness, like arthritis or eczema, needing extensive ongoing treatment from a vet.

Question 9

How will Petplan use and store my data?

Accepted Answer

Find information on how we use and store your personal data under our [fair processing notice.](https://www.petplan.co.uk/privacy-and-legal/)