We understand losing a pet can be a very difficult time. In the sad event of your pet passing away we hope to make the claims process as straightforward as possible. Along with the completed [claim form](https://www.petplan.co.uk/pdf/CFDeath.pdf), we will require the following documents: * Purchase receipt or rehoming document to confirm amount you paid for your pet * Confirmation from the vet that the pet passed away if we haven’t already received a vet fees claim form that confirms his/ her loss. If you need any extra support during this difficult time, our partners at [Blue Cross](https://www.bluecross.org.uk) run a pet bereavement helpline on 0800 138 6515.

We understand losing a pet can be a very difficult time. In the sad event of your pet passing away we hope to make the claims process as straightforward as possible. Along with the completed [claim form](https://www.petplan.co.uk/pdf/CFDeath.pdf), we will require the following documents: * Purchase receipt or rehoming document to confirm amount you paid for your pet * Confirmation from the vet that the pet passed away if we haven’t already received a vet fees claim form that confirms his/ her loss. If you need any extra support during this difficult time, our partners at [Blue Cross](https://www.bluecross.org.uk) run a pet bereavement helpline on 0800 138 6515.

Covered For Life® products are not for everyone, which is why Petplan created the Petplan Essential policy so that pet owners requiring a less comprehensive policy could still benefit from having their cat, dog or rabbit insured with the UK's No. 1 pet insurance provider. It is important to remember that each illness and injury on a Petplan Essential policy is covered for a maximum of 12 months. Should your dog or cat suffer from the same condition again you will not be able to claim for it. With Covered For Life ® you will continue to be covered so long as you renew your policy each year without a break in cover. It's always important to think carefully about what level of cover you would like before taking out a policy.

Covered For Life® products are not for everyone, which is why Petplan created the Petplan Essential policy so that pet owners requiring a less comprehensive policy could still benefit from having their cat, dog or rabbit insured with the UK's No. 1 pet insurance provider. It is important to remember that each illness and injury on a Petplan Essential policy is covered for a maximum of 12 months. Should your dog or cat suffer from the same condition again you will not be able to claim for it. With Covered For Life ® you will continue to be covered so long as you renew your policy each year without a break in cover. It's always important to think carefully about what level of cover you would like before taking out a policy.

Routine preventative treatments are now more available than they have been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for these treatments please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Routine preventative treatments are now more available than they have been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for these treatments please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs).

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs).

There are three different levels of cat insurance available. For the maximum cover available from Petplan, choose one of our Covered For Life® policies; Petplan Classic or Petplan Ultimate plan. These are designed for cat owners worried about their cat developing a long-term illness like arthritis or eczema, and needing ongoing treatment from a vet. Petplan Essential is designed for cat owners who want cover to provide help with the initial high cost of veterinary treatment but are happy to fund ongoing treatments for the same illness or injury themselves after the cover has finished.

There are three different levels of cat insurance available. For the maximum cover available from Petplan, choose one of our Covered For Life® policies; Petplan Classic or Petplan Ultimate plan. These are designed for cat owners worried about their cat developing a long-term illness like arthritis or eczema, and needing ongoing treatment from a vet. Petplan Essential is designed for cat owners who want cover to provide help with the initial high cost of veterinary treatment but are happy to fund ongoing treatments for the same illness or injury themselves after the cover has finished.

Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won't be out of pocket and they'll even submit the claim on your behalf. If you check with your vet and they can’t submit an eclaim, please use our [online form](https://www.petplan.co.uk/existing-customers/make-a-claim/) to submit your claim. You can still select whether we should pay your vet or reimburse the policyholder if you have already made payment.

Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won't be out of pocket and they'll even submit the claim on your behalf. If you check with your vet and they can’t submit an eclaim, please use our [online form](https://www.petplan.co.uk/existing-customers/make-a-claim/) to submit your claim. You can still select whether we should pay your vet or reimburse the policyholder if you have already made payment.

Petplan has been providing dog, cat and rabbit insurance for over 40 years, and we use this experience to help us price policies. They are carefully calculated sowhat you pay is fair and accurately reflects the likelihood of claiming. The size, breed, location and age of your pet are also some of the factors we’ll take into consideration when calculating your premiums. Petplan does not penalise customers for claiming so premiums are not affected by whether you have claimed or not.

Petplan has been providing dog, cat and rabbit insurance for over 40 years, and we use this experience to help us price policies. They are carefully calculated sowhat you pay is fair and accurately reflects the likelihood of claiming. The size, breed, location and age of your pet are also some of the factors we’ll take into consideration when calculating your premiums. Petplan does not penalise customers for claiming so premiums are not affected by whether you have claimed or not.

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Our Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer dog, cat and rabbit insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.

Our Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer dog, cat and rabbit insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

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Can I get a Petplan policy outside the UK?

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Help & support

What documents do I need for a death of a pet claim?

What are the benefits of a Petplan Essential policy?

If my pet's routine preventative treatment is delayed because of COVID-19 will this affect any claims I make?

Can you provide a payment holiday?

Can I insure a pet of any age?

What cat insurance policies do you have?

Can Petplan pay my vet directly? How does this work?

How are Petplan premiums calculated?

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

Can I get a Petplan policy outside the UK?