We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.

This depends on the policy you selected for your pet. Our signature Covered For Life policies re-fresh the veterinary fees benefit each year allowing you to claim for ongoing conditions for the life of your pet for as long as you renew your policy. Our Essential policy provides cover for each condition for 12 months.

This depends on the policy you selected for your pet. Our signature Covered For Life policies re-fresh the veterinary fees benefit each year allowing you to claim for ongoing conditions for the life of your pet for as long as you renew your policy. Our Essential policy provides cover for each condition for 12 months.

Because of these extreme circumstances we’re happy to provide assistance for customers who are nearing the end of their 12 month cover limit (where this would have expired in March, April, May or June 2020) and are finding their pet’s treatment is being delayed. Please contact our service team on 0330 102 6735 who will be happy to talk through the details with you.

Because of these extreme circumstances we’re happy to provide assistance for customers who are nearing the end of their 12 month cover limit (where this would have expired in March, April, May or June 2020) and are finding their pet’s treatment is being delayed. Please contact our service team on 0330 102 6735 who will be happy to talk through the details with you.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

For our Covered For Life ® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life ® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life ® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs). While the age of your pet does affect the premium you pay we will strive to ensure premiums for older pets are not unfair or unrealistic.

For our Covered For Life ® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life ® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life ® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs). While the age of your pet does affect the premium you pay we will strive to ensure premiums for older pets are not unfair or unrealistic.

If prescribed or carried out by a vet, we will pay for the cost of complementary treatment your pet has received during the policy year for an illness or injury. By complementary treatment we mean: Acupuncture, chiropractic manipulation, herbal medicine, homeopathy, hydrotherapy and osteopathy. All treatments must be carried out by a vet practice or a member of our recognised associations.

If prescribed or carried out by a vet, we will pay for the cost of complementary treatment your pet has received during the policy year for an illness or injury. By complementary treatment we mean: Acupuncture, chiropractic manipulation, herbal medicine, homeopathy, hydrotherapy and osteopathy. All treatments must be carried out by a vet practice or a member of our recognised associations.

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our [Claims page](https://www.petplan.co.uk/existing-customers/make-a-claim/) for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our [Claims page](https://www.petplan.co.uk/existing-customers/make-a-claim/) for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

Our Covered For Life ® policies are designed for pet owners concerned about their pet developing a long-term, chronic or recurring illness. We have cat insurance, dog insurance and rabbit insurance Covered For Life ® policies. These cover conditions such as arthritis or eczema which require treatment from a vet over a long period of time, often for life. As long as the Covered For Life ® policy is renewed each policy year without a break, we will continue to provide cover for new illnesses after the policy starts right into your dog, cat or rabbit's old age. Many other dog and cat insurance policies, including one of our own, Petplan Essential, will limit the amount and/or time you can claim for each illness of injury. It is definitely worth checking the small print before you buy so that you understand the terms, conditions and any excesses that apply.

Our Covered For Life ® policies are designed for pet owners concerned about their pet developing a long-term, chronic or recurring illness. We have cat insurance, dog insurance and rabbit insurance Covered For Life ® policies. These cover conditions such as arthritis or eczema which require treatment from a vet over a long period of time, often for life. As long as the Covered For Life ® policy is renewed each policy year without a break, we will continue to provide cover for new illnesses after the policy starts right into your dog, cat or rabbit's old age. Many other dog and cat insurance policies, including one of our own, Petplan Essential, will limit the amount and/or time you can claim for each illness of injury. It is definitely worth checking the small print before you buy so that you understand the terms, conditions and any excesses that apply.

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave, please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Petplan

How long does Petplan usually take to assess claims?

Existing Customer

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How long can I claim for each condition for?

Existing Customer

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My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Corona virus Cover COVID-19 Existing Customer

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Help & support

How long does Petplan usually take to assess claims?

How long can I claim for each condition for?

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Why is it taking longer to get through on your customer service phone line?

Will you continue to renew my pet's insurance when he/she becomes old?

What is complementary treatment?

How do I make a claim?

Do you cover holiday cancellation claims because of COVID-19?

What does Covered For Life® mean?

My vet is collecting and returning my pet for treatment as I can't leave the house, is this covered?