Question 1

When is my next payment due?

Accepted Answer

You can visit the ‘My Payments’ section of My Petplan to see your next payment date and your chosen method of payment. Your full Payment Schedule can be found in your Policy Documents within My Petplan [https://my.petplan.co.uk/documents].

Question 2

What is the excess?

Accepted Answer

The excess is the amount that you will need to contribute towards the cost of your claim, whether it’s for Vet Bills, Pet Therapies or Legal Liability. We’ll simply take the amount off your claim settlement. This amount varies depending on which plan you’re on, the age of your pet and what benefit you’re claiming under.

The excess you need to pay will be deducted from your claim will always be shown on your Certificate of Insurance which you will receive once you’ve activated your policy. If you are an existing customer you can log in to My Petplan and check the My Policies page for details of how your excess works including how much excess you will pay.

Question 3

Where can I find my Insurance Policy Information Document (IPID)?

Accepted Answer

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your Policy Documents. Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

Question 4

I can’t find the Vet Bills claim form on your website

Accepted Answer

You can either submit a claim to us electronically or ask your vet to submit an eClaim to us on your behalf. We do send paper claim forms to vet practices that cannot submit eClaims. If you still need a paper form you can download an editable PDF claim form. Once completed by both yourself and your vet, please send it along with your invoices to claims@petplan.co.uk.

Question 5

How do I make an overdue payment?

Accepted Answer

If we were unable to take your Direct Debit payment you will need to make payment immediately in order to continue your cover. Please visit the My payments page in My Petplan and follow the link to update your Direct Debit details and pay the outstanding amount.

Question 6

How do I reset my password?

Accepted Answer

My Petplan is a new service and you will need to register before you can log in.

If you have already registered and want to change the password you use to log in to your My Petplan account you can reset your password here.

We'll then send you a password reset email, if you don't receive a reset password email from us you may not have a My Petplan account set up yet.

Question 7

Why do premiums go up so much?

Accepted Answer

The main reason why your premium will increase each year is due to advances in a range of diagnostic, medical and surgical procedures, which means that veterinary fees will inevitably rise. These improvements will go a long way to making sure your cat, dog or rabbit remains healthy for longer.

Question 8

How much will pet insurance cost?

Accepted Answer

The price of pet insurance can vary enormously and is dependent on a range of different things such as where you live, your pet's species, age, breed and most importantly, the product you choose. As pet insurance is so specific to each and every pet, there is no fixed cost to insure your best friend so it's important to make sure you do some research to find out which policy suits you best both in terms of cost and benefits. With Petplan we guarantee that we’ll never charge you more for claiming. Our pricing approach is different to most other pet insurance and one of the reasons why over 90% of customers renew each year.

You can find out more about our Claims Pricing Guarantee here.

With so many insurance providers in the market offering pet insurance, it can be difficult to decide which policy is right for you and your pet. Why not check out what insurance products Petplan offers and get a quote today.