Excess is an amount that you will need to pay when you make a claim, whether it’s for vet fees, complementary treatments or Third Party Liability. We’ll simply take the amount off your claim settlement. This amount varies depending on which plan you’re on, the age of your pet and what benefit you’re claiming under.
The excess amount that will be deducted from your claim will always be shown on your Certificate of Insurance which you will receive once you’ve activated your policy. If you are an existing customer you can log in to My Petplan and check the My Policies page for details of how your excess works including how much excess you will pay.