Question 1

How do I buy multi-pet insurance online?

Accepted Answer

If you are a new customer click [Get a quote](https://quote.petplan.co.uk), enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets. 
If you are an existing customer and would like to add a new pet, simply take out a policy online and email our team at info@petplan.co.uk with both policy numbers, your surname, date of birth, first line of address and postcode and we will update your policies to make sure they both receive the discount!

Question 2

Does Petplan only insure dogs, cats and rabbits?

Accepted Answer

As well as dogs, cats and rabbits, we can also insure many different animals. Visit our [Other Insurance](https://www.petplan.co.uk/other-insurance/) page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our [Petplan Equine](https://www.petplanequine.co.uk) website. To insure all other mammals as well as reptiles and birds, please visit our partner [Exotic Direct](https://www.exoticdirect.co.uk/) (or call 0345 982 5505).

Question 3

If I buy a Petplan policy, when does my cover begin?

Accepted Answer

Cover for injury will start as soon as you take out a policy online or over the telephone. Cover for illness starts 14 days afterwards.

Question 4

Why does my pet have to have an annual dental check?

Accepted Answer

Whether you have a cat insurance, dog insurance or rabbit insurance policy, you must take reasonable steps to maintain your pet's health throughout the policy year and to prevent injury, illness and loss. Therefore you must arrange and pay for your pet to have an annual dental examination by a vet in order to prevent illness or injury. By continuing with these check-ups this shows us that you have played your part in caring for your dog, cat or rabbit, so we can play ours.

Question 5

What is complementary treatment?

Accepted Answer

If prescribed or carried out by a vet, we will pay for the cost of complementary treatment your pet has received during the policy year for an illness or injury. By complementary treatment we mean: Acupuncture, chiropractic manipulation, herbal medicine, homeopathy, hydrotherapy and osteopathy. All treatments must be carried out by a vet practice or a member of our recognised associations.

Question 6

Can I insure a pet of any age?

Accepted Answer

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs).

Question 7

Can I get a Petplan policy outside the UK?

Accepted Answer

Our Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer dog, cat and rabbit insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.

Question 8

Do you cover holiday cancellation claims because of COVID-19?

Accepted Answer

No, our policies cover holiday cancellation or as a result of a sudden deterioration in your pet’s health, where they need urgent veterinary treatment up to 14 days before you travel. Or if you have to cut your holiday short due a sudden deterioration in your pet’s health, where they need urgent veterinary treatment. COVID-19 is not relevant to this cover.

Question 9

My vet is collecting and returning my pet for treatment as I can't leave the house, is this covered?

Accepted Answer

If you are unable to leave the house as you are self-isolating with symptoms or been advised as a vulnerable person not to leave,  please ring us on 0330 102 6735 so we can discuss the situation and the options available for you.

Question 10

Can you provide a payment holiday?

Accepted Answer

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.