Q: How do I buy multi-pet insurance online?

If you are a new customer click Get a quote , enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets.

Question 1

Do you offer Legal Liability cover?

Accepted Answer

Yes, our Covered For Life® and Essential dog policies automatically include Legal Liability cover – in addition to cover for Vet Bills, Pet Therapies, Emergency Boarding and Holiday Cancellation. Our Legal Liability insurance covers dog owners for compensation, legal bills and the associated costs related to defending claims brought against them. Please do note that Legal Liability cover is not included in the 4 week cover. To find out more, visit our helpful Legal Liability Cover page.

Question 2

I received an offer for 1 year’s free access to identialert. How do I claim this?

Accepted Answer

When you purchased your Petplan policy, you should have received a welcome email. If you’re eligible to receive the identialert offer, there will be a code in the email. Go online to your identibase account and enter the code at checkout to receive 1 year’s free access to identialert. If you didn’t receive a welcome email, please get in touch by completing the online form, or by calling us on 0345 071 8000. Ts&Cs apply.

Question 3

How will Petplan use and store my data?

Accepted Answer

Find information on how we use and store your personal data under our fair processing notice.

Question 4

I'm a dog/cat breeder. How can I work with Petplan?

Accepted Answer

With a Petplan Instant Puppy Policy and Instant Kitten Policy you can make sure your puppies or kittens are covered by a period of free insurance from Petplan when you see them off to their new homes. Petplan Instant Puppy or Kitten Policies are free for you to issue and are free to the new owner. They are quick and simple to use and give you and the new owner maximum peace of mind by providing immediate cover for unexpected vet fees, death and loss by theft or straying. What's more, with each Instant Policy you activate you, will receive Breeder Bonus credits that can be exchanged for a range of high street vouchers. You can even use your credits to make donations to the animal charity of your choice. For further information please visit Petplan Breeder.

Question 5

What documents do I need for a death of a pet claim?

Accepted Answer

We understand losing a pet can be a very difficult time. In the sad event of your pet passing away we hope to make the claims process as straightforward as possible.

Along with the completed claim form, we will require the following documents:

Purchase receipt or rehoming document to confirm amount you paid for your pet
Confirmation from the vet that the pet passed away if we haven’t already received a vet fees claim form that confirms his/ her loss.

If you need any extra support during this difficult time, our partners at Blue Cross run a pet bereavement helpline on 0800 138 6515.

Question 6

What is Pet Expert Chat and how can I use it?

Accepted Answer

Pet Expert Chat is a free video chat service that’s included as standard with all Petplan policies. Perhaps you have a question about your pet's health or need some advice on behaviour or nutrition. You can talk to a veterinary professional 24/7 or book an appointment at a time that suits you. Simply login to your My Petplan account and go to the ‘MySupport’ area.

Question 7

What type of pet insurance products does Petplan offer?

Accepted Answer

Petplan offers two types of pet insurance policies: Covered For Life®, designed for ongoing help with vet bills, and Essential, designed for short-term help with vet bills.

Our Covered For Life® plan provides ongoing help with vet bills. You can continue to claim year after year for the same condition up to your chosen yearly limit providing you renew with no break in cover.

Our Essential plan provides short term help with vet bills. You can claim for 12 months treatment up to £3,000 for each illness/injury. Once you reach either of these limits the condition will no longer be covered.

You might find our article on types of cover helpful to compare pet insurance policies and make a choice that's right for you.

Question 8

If I activate my full policy during my free cover will I still receive my full 4 weeks free?

Accepted Answer

Yes, you can activate your full policy from the first day of your 4 weeks free cover and still benefit from the remainder of your free cover period. Your full policy won’t take effect until your final day of free cover, unless you choose otherwise.

Question 9

How do I buy multi-pet insurance online?

Accepted Answer

If you are a new customer click Get a quote, enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets.

Question 10

How long does Petplan usually take to assess claims?

Accepted Answer

We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.