Q: When can I call Petplan?

Customer Service: If you have a query regarding an existing dog, cat or rabbit policy, please call our customer service centre on 0345 071 8000. Monday - Friday: 8am - 8pm Sales Team: You can contact our sales team on 0345 077 1934 if you have a question about purchasing a policy for your pet. However, you can Monday - Friday: 8am - 8pm

Question 1

How will changing my address affect the price of my policy?

Accepted Answer

Since vet bills vary from region to region, updating your address may affect the price of your policy. Unfortunately, we can’t say at this stage what the impact of your change of address will be as we regularly update our pricing to take into consideration new trends and data. Your change of address will be reflected in the price of your policy at your next renewal. Your renewal premium will also be impacted by the age of your pet and vet bill inflation.

It’s important you keep information relating to your policy up to date. Your pet must live at the address shown on your Certificate of Insurance, which is a condition of your cover. Please log in to My Petplan to let us know of a change of address.

Question 2

Does Petplan offer travel insurance for pets?

Accepted Answer

Yes we do, this benefit is available as standard on all of our Covered For Life ® polices, however this does not include Legal Liability Cover abroad. For further information please refer to your Terms and Conditions or alternatively you can call our customer service centre on 0345 071 8000.

Question 3

Does Petplan only insure dogs, cats and rabbits?

Accepted Answer

As well as dogs, cats and rabbits, we can also insure many different animals. Visit our Other Insurance page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our Petplan Equine website. To insure all other mammals as well as reptiles and birds, please visit our partner Exotic Direct (or call 0345 982 5505).

Question 4

Can Petplan pay my vet directly? How does this work?

Accepted Answer

Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won't be out of pocket and they'll even submit the claim on your behalf.

If you check with your vet and they can’t submit an eclaim, please use our online form to submit your claim. You can still select whether we should pay your vet or reimburse the policyholder if you have already made payment.

Once you've made your claim you can track its progress here.

Question 5

Does Petplan have a no claims discount?

Accepted Answer

As a responsible pet insurer we want to make sure you can always access the best care for your dog, cat or rabbit when they’re unwell or injured. That’s why we'll never change you more for claiming, and why we do not offer a no claims discount. You can read more about our Claims Pricing Guarantee here.

Question 6

Can I insure a pet of any age?

Accepted Answer

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance policy you must start the insurance before your cat’s 10th birthday. On the Covered For Life® dog insurance policy, cover must start from 6 weeks of age and before their 8th birthday. For select dog breeds, cover must start before their 5th birthday. Please contact our friendly Customer Care team on 0345 077 1934 if you have further questions about insuring your dog. On our rabbit insurance policy, cover must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy for dogs and cats.

Question 7

Can I get a Petplan policy outside the UK?

Accepted Answer

Our Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer dog, cat and rabbit insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.

Question 8

If I buy a Petplan policy, when does my cover begin?

Accepted Answer

Cover for injury will start as soon as you take out a policy online or over the telephone. Cover for illness starts 14 days afterwards.

Question 9

How does your refer a friend offer work?

Accepted Answer

Recommend a friend to Petplan and you'll receive £20 worth of M&S vouchers for yourself and 2 months free pet insurance for your friend, when they take out a full year policy.

For more information on how to qualify for the offer, please visit the Recommend a friend offer page.

Question 10

When can I call Petplan?

Accepted Answer

Customer Service: If you have a query regarding an existing dog, cat or rabbit policy, please call our customer service centre on 0345 071 8000.

Monday - Friday: 8am - 8pm

Sales Team: You can contact our sales team on 0345 077 1934 if you have a question about purchasing a policy for your pet. However, you can

Monday - Friday: 8am - 8pm