Yes, if you have two or more pets regardless of species (i.e. dog, cat and rabbits) then you are entitled to a Multi-Pet discount. For each animal you are given £1 per pet per month discount off your premium. For example, if you have 1 dog insurance policy, 1 cat insurance policy and 1 rabbit insurance policy you will get a £36 discount in your policy year.

Yes, if you have two or more pets regardless of species (i.e. dog, cat and rabbits) then you are entitled to a Multi-Pet discount. For each animal you are given £1 per pet per month discount off your premium. For example, if you have 1 dog insurance policy, 1 cat insurance policy and 1 rabbit insurance policy you will get a £36 discount in your policy year.

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

No, at Petplan there is no penalty for making a claim.

**Customer Service:** If you have a query regarding an existing dog, cat or rabbit policy, call our customer service centre on 0345 071 8000. Please be aware though due to the effects of COVID-19 we have less members of staff than usual so may take longer to answer your call. We're open **9am-5pm** Monday to Friday. **Sales Team:** Unfortunately due to the effects COVID-19 the Petplan Sales team is currently not able to make sales via phone as we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can however still purchase online either find out more about our types of [pet insurance](https://www.petplan.co.uk/pet-insurance) or [get a quote](https://quote.petplan.co.uk) quickly and easily.

**Customer Service:** If you have a query regarding an existing dog, cat or rabbit policy, call our customer service centre on 0345 071 8000. Please be aware though due to the effects of COVID-19 we have less members of staff than usual so may take longer to answer your call. We're open **9am-5pm** Monday to Friday. **Sales Team:** Unfortunately due to the effects COVID-19 the Petplan Sales team is currently not able to make sales via phone as we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can however still purchase online either find out more about our types of [pet insurance](https://www.petplan.co.uk/pet-insurance) or [get a quote](https://quote.petplan.co.uk) quickly and easily.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our [Claims page](https://www.petplan.co.uk/existing-customers/make-a-claim/) for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.

To make a claim you’ll need to complete the relevant claim form for the treatment or incident in question. Head to our [Claims page](https://www.petplan.co.uk/existing-customers/make-a-claim/) for resources on how to handle your claim, including downloadable claim forms, or phone our Customer Service Centre on 0345 071 8000.

Whether you have a cat insurance, dog insurance or rabbit insurance policy, you must take reasonable steps to maintain your pet's health throughout the policy year and to prevent injury, illness and loss. Therefore you must arrange and pay for your pet to have an annual dental examination by a vet in order to prevent illness or injury. By continuing with these check-ups this shows us that you have played your part in caring for your dog, cat or rabbit, so we can play ours.

Whether you have a cat insurance, dog insurance or rabbit insurance policy, you must take reasonable steps to maintain your pet's health throughout the policy year and to prevent injury, illness and loss. Therefore you must arrange and pay for your pet to have an annual dental examination by a vet in order to prevent illness or injury. By continuing with these check-ups this shows us that you have played your part in caring for your dog, cat or rabbit, so we can play ours.

FAQs - Petplan

I have more than one pet to insure, can I get a discount?

Existing Customer Full policy activation New Customers

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If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

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Help & support

I have more than one pet to insure, can I get a discount?

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

Will my premium increase if I make a claim?

When can I call Petplan?

Can you provide a payment holiday?

How long does Petplan usually take to assess claims?

What are you doing to help your existing customers?

Can I still submit my claim?

How do I make a claim?

Why does my pet have to have an annual dental check?