Question 1

If I buy a Petplan policy, when does my cover begin?

Accepted Answer

Cover for injury will start as soon as you take out a policy online or over the telephone. Cover for illness starts 14 days afterwards.

Question 2

Can I insure a pet of any age?

Accepted Answer

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs).

Question 3

How can I add someone to my policy?

Accepted Answer

If you would like to add someone who can also manage and and access your policy, please complete the [Add a nominated person](https://www.petplan.co.uk/existing-customers/add-nominated-person/) form. You will need to provide their full name, date of birth, and their relationship to you.

* A nominated person can discuss, make changes, cancel, renew and make a payment on the specified policy. 
* A nominated person cannot reinstate a policy or transfer its ownership to another person, nor can they change the payee from the policy holder.

Question 4

If my pet has been ill before, will this be covered by my insurance policy?

Accepted Answer

At Petplan we like to be as clear as possible to our customers, therefore any exclusion from cover placed on your policy will be stated clearly on your Certificate of Insurance. Before taking out your dog, cat or rabbit insurance you must tell us about your pet's conditions and any prior illnesses or injuries they've had. Like most other pet insurance companies, illnesses and injuries experienced before you start your pet's insurance will unfortunately not be covered. Your pet's previous medical history will not affect your premium. When you take out a policy you should always check your terms and conditions in conjunction with your Certificate of Insurance to see what is and what is not covered.

Question 5

How does your refer a friend offer work?

Accepted Answer

Recommend a friend to Petplan and you'll receive £20 worth of M&S vouchers for yourself and 2 months free pet insurance for your friend, when they take out a full year policy.

For more information on how to qualify for the offer, please visit the [Recommend a friend offer page](https://www.petplan.co.uk/existing-customers/recommend-a-friend/).

Question 6

Where can I find my Insurance Policy Information Document (IPID)?

Accepted Answer

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your [Policy Documents](https://my.petplan.co.uk/documents). Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

Question 7

Does Petplan offer travel insurance for pets?

Accepted Answer

Yes we do, this benefit is available as standard on all of our Covered For Life ® polices, however this does not include third party liability cover abroad. For further information please refer to your Terms and Conditions or alternatively you can call our customer service centre on 0345 071 8000.

Question 8

Can I still submit my claim?

Accepted Answer

Yes,  despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Question 9

How long can I claim for each condition for?

Accepted Answer

This depends on the policy you have selected for your pet. Our signature Covered For Life® policies refresh the veterinary fees benefit each year allowing you to claim for ongoing conditions for the life of your pet for as long as you renew your policy. Our Essential policy provides cover for each condition for 12 months from when your pet starts treatment. After the 12 months have passed, the condition will be excluded but you can still claim for new, unrelated conditions.

Question 10

Will you continue to renew my pet's insurance when he/she becomes old?

Accepted Answer

For our Covered For Life ® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life ® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life ® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs). While the age of your pet does affect the premium you pay we will strive to ensure premiums for older pets are not unfair or unrealistic.