Question 1

Can you provide a payment holiday?

Accepted Answer

If you are concerned about covering the cost of your pets insurance as a result of COVID-19 please visit our [Payment Delay page](https://www.petplan.co.uk/coronavirus/payment-delay) to get more information about what a payment delay is and request a payment delay of 1,2 or 3 months, if you decide this is what you need. This is available for Petplan and Petplan Equine customers.

Question 2

If I activate my full policy during my free cover will I still receive my full 4 weeks free?

Accepted Answer

Yes, you can activate your full policy from the first day of your 4 weeks free cover and still benefit from the remainder of your free cover period. Your full policy won’t take effect until your final day of free cover, unless you choose otherwise.

[<img alt="Get a quote button" src="https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/AVe6h7tOGH/resources/ZPrxEWqgXl/Capture.png" align="center" height="40">](https://quote.petplan.co.uk/)

Question 3

How can I add someone to my policy?

Accepted Answer

If you would like to add someone who can also manage and and access your policy, please complete the [Add a nominated person](https://www.petplan.co.uk/existing-customers/add-nominated-person/) form. You will need to provide their full name, date of birth, and their relationship to you.

* A nominated person can discuss, make changes, cancel, renew and make a payment on the specified policy. 
* A nominated person cannot reinstate a policy or transfer its ownership to another person, nor can they change the payee from the policy holder.

Question 4

What should I do if my details are incorrect on my policy?

Accepted Answer

If any of the information shown in your documents or in your My Petplan account are incorrect or your circumstances have changed, please let us know as soon as possible.

If you have moved house, changed your email address or want to change your contact number please fill in the [Update your details form](https://www.petplan.co.uk/existing-customers/update-your-details/). Please note it will take a few days to process the update before the information is reflected in your [My Petplan](https://my.petplan.co.uk/) account.

If you need to change anything else or want to discuss something with us you can [send us a message](https://www.petplan.co.uk/help/#contact) or call us on 0330 102 6735.

Question 5

What type of pet insurance products does Petplan offer?

Accepted Answer

Petplan offers two types of [pet insurance](https://www.petplan.co.uk/pet-insurance/) policies: Covered For Life® pet insurance policies and a 12-month pet insurance policy. Covered For Life® policies provide cover for ongoing illnesses such as diabetes for the duration of your pet's life as long as you renew your policy each year without a break in cover. Petplan's 12-month pet insurance product is for owners requiring a less comprehensive policy for their cat or dog. It is important to remember that under a 12-month policy each illness and injury will only be covered for either 12-months, or up to the maximum benefit, whichever is reached first. Should your dog or cat suffer from the same condition again you will not be able to claim for it.

Question 6

Will I get the same policy benefits on my full policy as I do on my free cover?

Accepted Answer

We offer a full range of policies with various levels of cover to best suit your needs. We recommend you check the plans available to ensure you have the right cover in place for you and your pet.

### Cat and dog policies

Our Covered For Life® plans have been designed to provide peace of mind year on year for [cat](https://www.petplan.co.uk/pet-insurance/cat-insurance/covered-for-life/) and [dog](https://www.petplan.co.uk/pet-insurance/dog-insurance/covered-for-life/) owners who are worried about their pet developing a short term illness, or a long term illness like arthritis that requires on going treatment. There are three different levels of cover to choose from; Classic, Classic + and Ultimate.

Our Essential 12 month plan is designed for [cat](https://www.petplan.co.uk/pet-insurance/cat-insurance/time-limited/) and [dog](https://www.petplan.co.uk/pet-insurance/dog-insurance/time-limited/) owners who want cover to provide help with the initial unexpected cost of veterinary treatment but are happy to fund ongoing treatments for the same illness or injury themselves once the 12 month time limit or maximum benefit has been reached, whichever comes first.

### Rabbit policy

Petplan have created one [Covered For Life® plan specifically for rabbits](https://www.petplan.co.uk/pet-insurance/rabbit-insurance/) owners worried about their pet developing a short term illness, or a long term illness like arthritis or eczema needing extensive ongoing treatment from a vet.

[<img alt="Get a quote button" src="https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/AVe6h7tOGH/resources/ZPrxEWqgXl/Capture.png" align="center" height="40">](https://quote.petplan.co.uk/)

Question 7

Will you continue to renew my pet's insurance when he/she becomes old?

Accepted Answer

For our Covered For Life ® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life ® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life ® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs). While the age of your pet does affect the premium you pay we will strive to ensure premiums for older pets are not unfair or unrealistic.

Question 8

What are the benefits of a Petplan Essential policy?

Accepted Answer

Covered For Life® products are not for everyone, which is why Petplan created the Petplan Essential policy so that pet owners requiring a less comprehensive policy could still benefit from having their cat, dog or rabbit insured with the UK's No. 1 pet insurance provider. It is important to remember that each illness and injury on a Petplan Essential policy is covered for a maximum of 12 months. Should your dog or cat suffer from the same condition again you will not be able to claim for it. With Covered For Life ® you will continue to be covered so long as you renew your policy each year without a break in cover. It's always important to think carefully about what level of cover you would like before taking out a policy.

Question 9

I'm a dog/cat breeder. How can I work with Petplan?

Accepted Answer

With a Petplan Instant Puppy Policy and Instant Kitten Policy you can make sure your puppies or kittens are covered by a period of free insurance from Petplan when you see them off to their new homes. Petplan Instant Puppy or Kitten Policies are free for you to issue and are free to the new owner. They are quick and simple to use and give you and the new owner maximum peace of mind by providing immediate cover for unexpected vet fees, death and loss by theft or straying. What's more, with each Instant Policy you activate you, will receive Breeder Bonus credits that can be exchanged for a range of high street vouchers. You can even use your credits to make donations to the animal charity of your choice. For further information please [visit Petplan Breeder](https://www.petplanbreeder.co.uk/).

Question 10

Can I claim for complementary treatments?

Accepted Answer

Yes, if your policy includes cover for Complementary Treatment. In this instance treatments such as hydrotherapy recommend by your vet would be covered by your policy. Petplan’s covered for life and covered for 12 months essential policies provide a comprehensive level of cover which includes the cost of treatments such as hydrotherapy, acupuncture and homeopathic medicine. These will first have to be recommended by your vet, and we’ll pay up to the maximum amount detailed in your certificate of insurance.