No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

Veterinary treatment is now more available than it has been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re having trouble getting your pet treatment before the 12 month cover limit expires please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Veterinary treatment is now more available than it has been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re having trouble getting your pet treatment before the 12 month cover limit expires please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Dental treatment is now more available than it has been over the last few months so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for this treatment please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Dental treatment is now more available than it has been over the last few months so we hope this won't be an issue for you. However, if due to COVID-19 you’re not able to book your pet in for this treatment please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Continuous cover means ensuring there is no break in cover between your 4 weeks free cover and the annual policy you purchase to continue your pets protection. As long as you purchase the annual policy before your free cover expires then the cover is continuous. If you allow the free cover to end before purchasing a policy it will be underwritten as a new policy. That means that any signs of illness or injury prior to you purchasing a policy will be considered as pre-existing and are unlikely to be covered on the policy. What’s more unless you have continuous cover you will have a 14 day deferment period on your new policy, which means any illness that shows clinical signs in the first 14 days will not be covered. As long as you purchase a policy before your free cover ends you will have continuous cover, conditions which arise during the free cover period will not be considered as pre-existing and you will have no deferment period for illness on the policy you purchase.

Continuous cover means ensuring there is no break in cover between your 4 weeks free cover and the annual policy you purchase to continue your pets protection. As long as you purchase the annual policy before your free cover expires then the cover is continuous. If you allow the free cover to end before purchasing a policy it will be underwritten as a new policy. That means that any signs of illness or injury prior to you purchasing a policy will be considered as pre-existing and are unlikely to be covered on the policy. What’s more unless you have continuous cover you will have a 14 day deferment period on your new policy, which means any illness that shows clinical signs in the first 14 days will not be covered. As long as you purchase a policy before your free cover ends you will have continuous cover, conditions which arise during the free cover period will not be considered as pre-existing and you will have no deferment period for illness on the policy you purchase.

Excess is an amount that you will need to pay when you make a claim, whether it’s for vet fees, complementary treatments or Third Party Liability. We’ll simply take the amount off your claim settlement. This amount varies depending on which plan you’re on, the age of your pet and what benefit you’re claiming under. The excess amount that will be deducted from your claim will always be shown on your Certificate of Insurance which you will receive once you’ve activated your policy. If you are an existing customer you can log in to [My Petplan](https://my.petplan.co.uk/) and check the [My Policies](https://my.petplan.co.uk/policies) page for details of how your excess works including how much excess you will pay.

Excess is an amount that you will need to pay when you make a claim, whether it’s for vet fees, complementary treatments or Third Party Liability. We’ll simply take the amount off your claim settlement. This amount varies depending on which plan you’re on, the age of your pet and what benefit you’re claiming under. The excess amount that will be deducted from your claim will always be shown on your Certificate of Insurance which you will receive once you’ve activated your policy. If you are an existing customer you can log in to [My Petplan](https://my.petplan.co.uk/) and check the [My Policies](https://my.petplan.co.uk/policies) page for details of how your excess works including how much excess you will pay.

We cannot provide cover for conditions showing clinical signs before your free cover starts. If you make a valid claim during the free cover, we will still cover the cost of treating the illness or injury on your full policy as long as you take this out before your free cover ends. [ ](https://quote.petplan.co.uk/)

We cannot provide cover for conditions showing clinical signs before your free cover starts. If you make a valid claim during the free cover, we will still cover the cost of treating the illness or injury on your full policy as long as you take this out before your free cover ends. [ ](https://quote.petplan.co.uk/)

If you have had 4 weeks free insurance issued by your vet, breeder or the charity where you adopted your pet, cover for illness and injury on your full policy will both start immediately as long as you take out the policy before your free cover ends. [ ](https://quote.petplan.co.uk/)

If you have had 4 weeks free insurance issued by your vet, breeder or the charity where you adopted your pet, cover for illness and injury on your full policy will both start immediately as long as you take out the policy before your free cover ends. [ ](https://quote.petplan.co.uk/)

Yes, you can activate your full policy from the first day of your 4 weeks free cover and still benefit from the remainder of your free cover period. Your full policy won’t take effect until your final day of free cover, unless you choose otherwise. [ ](https://quote.petplan.co.uk/)

Yes, you can activate your full policy from the first day of your 4 weeks free cover and still benefit from the remainder of your free cover period. Your full policy won’t take effect until your final day of free cover, unless you choose otherwise. [ ](https://quote.petplan.co.uk/)

You can still take out a full policy. Cover for injury will start immediately and cover for illness 14 days later. However, due to the break in cover, any illness or injury occurring before your policy started (including during your Free Cover) will not be covered. [ ](https://quote.petplan.co.uk/)

You can still take out a full policy. Cover for injury will start immediately and cover for illness 14 days later. However, due to the break in cover, any illness or injury occurring before your policy started (including during your Free Cover) will not be covered. [ ](https://quote.petplan.co.uk/)

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Do you cover holiday cancellation claims because of COVID-19?

Corona virus Cover COVID-19

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My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Corona virus Cover COVID-19

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Help & support

Do you cover holiday cancellation claims because of COVID-19?

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

My pet's dental treatment is delayed because of COVID-19, will I still be covered for related treatments?

Am I covered for the cost of telephone/video vet consulations?

What do we mean by continuous cover and why is this important?

What does an excess amount mean?

Will you cover an illness or injury that my pet has suffered from previously?

Once my full policy starts will I be able to claim on it immediately?

If I activate my full policy during my free cover will I still receive my full 4 weeks free?

What happens if I forget to buy my full policy before my free cover expires?