Q: How do I buy multi-pet insurance online?

If you are a new customer click Get a quote , enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets.

Question 1

On your Essential cover, when does the 12 month claiming period start?

Accepted Answer

Our Essential policy covers each illness or injury for up to 12 months from when your pet starts treatment.

For example, if you had 12 month cover for your pet starting in August, and he/ she then developed diabetes, starting treatment in February, you can claim for their treatment for this condition until February of the following year (12 months) providing you renew your policy and continue paying your premiums. After this time, all cover for diabetes will stop and this condition will be excluded from your policy.

Question 2

I can’t find the Vet Bills claim form on your website

Accepted Answer

You can either submit a claim to us electronically or ask your vet to submit an eClaim to us on your behalf. We do send paper claim forms to vet practices that cannot submit eClaims. If you still need a paper form you can download an editable PDF claim form. Once completed by both yourself and your vet, please send it along with your invoices to claims@petplan.co.uk.

Question 3

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

Accepted Answer

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Make a claim here.

Question 4

Am I covered for the cost of telephone/video vet consulations?

Accepted Answer

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. Your Petplan policy also includes access to our free vet, behaviour and nutrition video chat service, Pet Expert Chat as standard.

Login to your MyPetplan account to access free Pet Expert chat.

Question 5

How do I buy multi-pet insurance online?

Accepted Answer

If you are a new customer click Get a quote, enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets.

Question 6

Does Petplan have any testimonials I can read?

Accepted Answer

Yes we do. You can read our Customer Stories from existing dog, cat and rabbit policyholders. We also have Customer Reviews which are collected by Trustpilot.

Question 7

Will you continue to renew my pet's insurance when they get old?

Accepted Answer

Yes, we will continue to renew your pet’s policy as they age, provided you continue to renew your policy each year with no break in cover and your pet was insured before the required age brackets. For our Covered For Life® cat insurance policy you must start the insurance before your cat’s 10th birthday. On the Covered For Life® dog insurance policy, cover must start from 6 weeks of age and before their 8th birthday. For select dog breeds, cover must start before their 5th birthday. Please contact our friendly Customer Care team on 0345 077 1934 if you have further questions about insuring your dog. On our rabbit insurance policy, cover must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy for dogs and cats. While the age of your pet does affect the premium you pay we will strive to ensure premiums for older pets are not unfair or unrealistic.

Question 8

Why choose Petplan? / Why should I insure with Petplan?

Accepted Answer

Petplan have specialised in pet insurance for over 45 years and we’ve helped millions of pets through illness and injury. Today, we’re still the UK’s No.1 pet insurance provider insuring over 1.4 million pets – that’s more than any other provider. Our unrivalled experience in pet health allows us to design our policies to cover as many illnesses and injuries as possible which is why we are able to pay 97% of all claims we receive. It’s no surprise over 90% of our customers renew with us each year.

What’s more, our Claims Pricing Guarantee means that you’ll never pay more for claiming. You can read more about this here.

As pet owners ourselves we know becoming a new pet owner can be like becoming a parent. It’s a journey we call Pethood, and we’ll ensure we’re by your side every step of the way by offering you advice and information to help support you and your pet.

Don’t just take our word for it, read our customer reviews on both Feefo and Trustpilot.