Question 1

Does Petplan only insure dogs, cats and rabbits?

Accepted Answer

As well as dogs, cats and rabbits, we can also insure many different animals. Visit our [Other Insurance](https://www.petplan.co.uk/other-insurance/) page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our [Petplan Equine](https://www.petplanequine.co.uk) website. To insure all other mammals as well as reptiles and birds, please visit our partner [Exotic Direct](https://www.exoticdirect.co.uk/) (or call 0345 982 5505).

Question 2

Where did the concept of pet insurance originate?

Accepted Answer

Pet insurance started in the 1970s when just a small handful of providers existed. Then pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market. Petplan, the market leader, was founded by Patsy Bloom who saw an opportunity in the market after facing mounting vet bills for her own dog´s illness. It wasn't long before pet insurance became recognised and sought after which resulted in an increase in the number of players within the pet insurance market.

Question 3

Why do I need pet insurance?

Accepted Answer

Having Petplan insurance allows you to budget monthly rather than having to cover the cost of unexpected veterinary bills. Did you know that more people claim against their pet insurance policy than on their household or car insurance? (Allianz Insurance plc) This just goes to show how important it is to ensure that your best friend has the best possible pet insurance on the market.

Question 4

On your Essential cover, when does the 12 month claiming period start?

Accepted Answer

Our Essential policy covers each illness or injury for up to 12 months *from when you first notice the condition*.

For example, if you took out 12 month cover for your dog starting in August, and he/ she showed signs of diabetes in November, you can claim for treatment for this condition until November of the following year (12 months) providing you renew your policy and continue paying your premiums.

Question 5

Does Petplan have any testimonials I can read?

Accepted Answer

Yes we do. You can read our [Customer Stories](https://www.petplan.co.uk/pethoodstories/) from existing dog, cat and rabbit policyholders. We also have [Customer Reviews](https://www.petplan.co.uk/about-petplan/reviews/) which are collected by Trustpilot.

Question 6

Am I covered for the cost of telephone/video vet consulations?

Accepted Answer

Yes, we will cover these costs in the same way as we would cover a face to face vet consultation. This applies whether or not you are in self-isolation. We will also cover the cost of physiotherapy consultations carried out in this way, providing our usual requirements on who can carry out physiotherapy are met. We want to be able to support you and your pet in these difficult times and hope this reassures you that you can continue to get the advice you need from your vet.

Question 7

Will Petplan still cover my pet for travel to the EU?

Accepted Answer

Yes, Petplan will still provide the same cover for trips to the EU with your pet. Any travel will need to be in line with the requirements of the UK government and the EU Pet Travel Scheme (PETS). It’s important that you check the UK government website www.gov.uk or contact your vet at least four months before travelling to get the latest advice. For full details of your pet’s cover, please check your Terms and Conditions.

Question 8

Does Brexit affect my Petplan insurance cover?

Accepted Answer

The simple answer is no. Petplan has not changed our Terms and Conditions regarding pet travel after leaving the EU.
* We aren’t changing our policies or the way we consider claims
* We will continue to consider claims if your pet becomes ill or injured before or during a trip to the EU
* We will continue to consider claims related to the loss of pet travel documents while on a trip to an EU country
* It’s important that you check the UK government website [www.gov.uk](https://www.gov.uk/) or contact your vet at least four months before travelling to get the latest advice.

Do check your policy documents and Terms and Conditions for complete details on what is and isn’t covered and always remember that cover varies between providers.

Question 9

How does your refer a friend offer work?

Accepted Answer

Recommend a friend to Petplan and you'll receive £20 worth of M&S vouchers for yourself and 2 months free pet insurance for your friend, when they take out a full year policy.

For more information on how to qualify for the offer, please visit the [Recommend a friend offer page](https://www.petplan.co.uk/existing-customers/recommend-a-friend/).

Question 10

If I am hospitalised with COVID-19 will my pet's boarding fees be covered?

Accepted Answer

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised  for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.