For a simple and stress free option, you can pay your premium monthly or annually by secure Direct Debit. There is no interest if you choose to pay by monthly installments. If you would like to setup a new direct debit please complete the [Paying by direct debit form](https://www.petplan.co.uk/existing-customers/paying-by-direct-debit/). If you have already paid for your annual premium by card, you will need to wait until your next renewal date to activate a direct debit. If you currently pay by direct debit, you may change your payment method at any time. To update an existing direct debit or to pay by any other means please call us on 0330 102 6735 and we'll be happy to discuss payment options with you.

For a simple and stress free option, you can pay your premium monthly or annually by secure Direct Debit. There is no interest if you choose to pay by monthly installments. If you would like to setup a new direct debit please complete the [Paying by direct debit form](https://www.petplan.co.uk/existing-customers/paying-by-direct-debit/). If you have already paid for your annual premium by card, you will need to wait until your next renewal date to activate a direct debit. If you currently pay by direct debit, you may change your payment method at any time. To update an existing direct debit or to pay by any other means please call us on 0330 102 6735 and we'll be happy to discuss payment options with you.

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your [Policy Documents](https://my.petplan.co.uk/documents). Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your [Policy Documents](https://my.petplan.co.uk/documents). Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

There is one rabbit insurance plan available; [Rabbit Plan](https://www.petplan.co.uk/pet-insurance/rabbit-insurance/), a Covered For Life ® option designed especially for rabbits. These are designed for rabbit owners worried about their pet developing a long term illness, like arthritis or eczema, needing extensive ongoing treatment from a vet.

There is one rabbit insurance plan available; [Rabbit Plan](https://www.petplan.co.uk/pet-insurance/rabbit-insurance/), a Covered For Life ® option designed especially for rabbits. These are designed for rabbit owners worried about their pet developing a long term illness, like arthritis or eczema, needing extensive ongoing treatment from a vet.

Find information on how we use and store your personal data under our [fair processing notice.](https://www.petplan.co.uk/privacy-and-legal/)

If you want to change the password you use to log in to your My Petplan account you can [reset your password here](https://my.petplan.co.uk/forgot-password). We'll then send you a password reset email, if you don't receive the email from us within an hour please check your spam folder before contacting us.

If you want to change the password you use to log in to your My Petplan account you can [reset your password here](https://my.petplan.co.uk/forgot-password). We'll then send you a password reset email, if you don't receive the email from us within an hour please check your spam folder before contacting us.

Veterinary treatment is now more available than it has been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re having trouble getting your pet treatment before the 12 month cover limit expires please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

Veterinary treatment is now more available than it has been over the last few months, so we hope this won't be an issue for you. However, if due to COVID-19 you’re having trouble getting your pet treatment before the 12 month cover limit expires please [contact us](https://www.petplan.co.uk/help/#speak-to-us) and we'll be happy to look at your individual situation.

In this instance we would not cover the cost of a boarding establishment.

We have multiple Covered for Life plans available which will increase your cover that you can apply for at any time before your dog’s 8th birthday (5th birthday for some breeds) or cat’s 10th birthday. You can call us to discuss your options on 0330 102 1540.

We have multiple Covered for Life plans available which will increase your cover that you can apply for at any time before your dog’s 8th birthday (5th birthday for some breeds) or cat’s 10th birthday. You can call us to discuss your options on 0330 102 1540.

It's important you review your [Policy Documents](https://my.petplan.co.uk/documents) to make sure your details are up to date and the policy still meets your needs. Please tell us as soon as possible if any of the information shown is incorrect or has changed. To make any changes to your policy or if you would like to discuss your options please call us on 0345 072 0023.

It's important you review your [Policy Documents](https://my.petplan.co.uk/documents) to make sure your details are up to date and the policy still meets your needs. Please tell us as soon as possible if any of the information shown is incorrect or has changed. To make any changes to your policy or if you would like to discuss your options please call us on 0345 072 0023.

It's important we have your up to date contact details in case we need to get in touch. If you have moved house, changed your email address or want to change your contact number please fill in the [Update your deatils form](https://www.petplan.co.uk/existing-customers/update-your-details/). Please note it will take a few days to process the update before the information is reflected on your account. If you need to change anything else or want to discuss something with us you can contact us by chat or call us on 0330 102 6735.

It's important we have your up to date contact details in case we need to get in touch. If you have moved house, changed your email address or want to change your contact number please fill in the [Update your deatils form](https://www.petplan.co.uk/existing-customers/update-your-details/). Please note it will take a few days to process the update before the information is reflected on your account. If you need to change anything else or want to discuss something with us you can contact us by chat or call us on 0330 102 6735.

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Corona virus Cover COVID-19

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Help & support

How can I pay for my policy or change my payment method?

Where can I find my Insurance Policy Information Document (IPID)?

What rabbit insurance policies do you have?

How will Petplan use and store my data?

How do I reset my password?

My policy covers an illness/injury for 12 months but my pet's treatment is delayed because of COVID-19 and it now won’t happen in my 12 month cover limit, what can I do?

Does the boarding fees section provide cover if I am self-isolating at home?

Can I increase my level of cover? (12 month Essential policyholders)

How can I make changes to my policy?

How can I update my contact details?