With a Petplan Instant Puppy Policy and Instant Kitten Policy you can make sure your puppies or kittens are covered by a period of free insurance from Petplan when you see them off to their new homes. Petplan Instant Puppy or Kitten Policies are free for you to issue and are free to the new owner. They are quick and simple to use and give you and the new owner maximum peace of mind by providing immediate cover for unexpected vet fees, death and loss by theft or straying. What's more, with each Instant Policy you activate you, will receive Breeder Bonus credits that can be exchanged for a range of high street vouchers. You can even use your credits to make donations to the animal charity of your choice. For further information please [visit Petplan Breeder](https://www.petplanbreeder.co.uk/).

With a Petplan Instant Puppy Policy and Instant Kitten Policy you can make sure your puppies or kittens are covered by a period of free insurance from Petplan when you see them off to their new homes. Petplan Instant Puppy or Kitten Policies are free for you to issue and are free to the new owner. They are quick and simple to use and give you and the new owner maximum peace of mind by providing immediate cover for unexpected vet fees, death and loss by theft or straying. What's more, with each Instant Policy you activate you, will receive Breeder Bonus credits that can be exchanged for a range of high street vouchers. You can even use your credits to make donations to the animal charity of your choice. For further information please [visit Petplan Breeder](https://www.petplanbreeder.co.uk/).

**Customer Service:** If you have a query regarding an existing dog, cat or rabbit policy, call our customer service centre on 0345 071 8000. Please be aware though due to the effects of COVID-19 we have less members of staff than usual so may take longer to answer your call. We're open **9am-5pm** Monday to Friday. **Sales Team:** Unfortunately due to the effects COVID-19 the Petplan Sales team is currently not able to make sales via phone as we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can however still purchase online either find out more about our types of [pet insurance](https://www.petplan.co.uk/pet-insurance) or [get a quote](https://quote.petplan.co.uk) quickly and easily.

**Customer Service:** If you have a query regarding an existing dog, cat or rabbit policy, call our customer service centre on 0345 071 8000. Please be aware though due to the effects of COVID-19 we have less members of staff than usual so may take longer to answer your call. We're open **9am-5pm** Monday to Friday. **Sales Team:** Unfortunately due to the effects COVID-19 the Petplan Sales team is currently not able to make sales via phone as we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can however still purchase online either find out more about our types of [pet insurance](https://www.petplan.co.uk/pet-insurance) or [get a quote](https://quote.petplan.co.uk) quickly and easily.

Due to the effects of COVID-19 we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can still get a quote for your pet or set up a policy [here](https://quote.petplan.co.uk/step-1).

Due to the effects of COVID-19 we currently have less members of staff than usual. As a result we are prioritising our telephone servies for our existing customers to ensure we can continue to look after our customers and their pets in the best way possible. You can still get a quote for your pet or set up a policy [here](https://quote.petplan.co.uk/step-1).

If you are a new customer click [Get a quote](https://quote.petplan.co.uk), enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets. If you are an existing customer and would like to add a new pet, simply take out a policy online and email our team at info@petplan.co.uk with both policy numbers, your surname, date of birth, first line of address and postcode and we will update your policies to make sure they both receive the discount!

If you are a new customer click [Get a quote](https://quote.petplan.co.uk), enter details for the first pet and click the ‘Add another pet’ button on the form. You will be asked to select a plan for the initial pet, followed by any additional pets. If you are an existing customer and would like to add a new pet, simply take out a policy online and email our team at info@petplan.co.uk with both policy numbers, your surname, date of birth, first line of address and postcode and we will update your policies to make sure they both receive the discount!

As well as dogs, cats and rabbits, we can also insure many different animals. Visit our [Other Insurance](https://www.petplan.co.uk/other-insurance/) page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our [Petplan Equine](https://www.petplanequine.co.uk) website. To insure all other mammals as well as reptiles and birds, please visit our partner [Exotic Direct](https://www.exoticdirect.co.uk/) (or call 0345 982 5505).

As well as dogs, cats and rabbits, we can also insure many different animals. Visit our [Other Insurance](https://www.petplan.co.uk/other-insurance/) page for details on the small, large, furry and even scaly pets we can help provide cover for. Or, to insure horses and riders, go to our [Petplan Equine](https://www.petplanequine.co.uk) website. To insure all other mammals as well as reptiles and birds, please visit our partner [Exotic Direct](https://www.exoticdirect.co.uk/) (or call 0345 982 5505).

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

Currently we are not providing paper claim forms in an effort to reduce the volume of non-critical visitors to veterinary practices and avoid processing delays. Please ask your vet to submit an eClaim to us or alternatively you can [submit a claim electronically instead](https://claims.petplan.co.uk).

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

Unfortunately it isn't possible to take a payment holiday but we can review your policy to see if there is anything else we can suggest to help reduce the premium for you. You can call 0330 102 6735 anytime between 9am and 5pm Monday to Friday to discuss this.

Unfortunately it isn't possible to take a payment holiday but we can review your policy to see if there is anything else we can suggest to help reduce the premium for you. You can call 0330 102 6735 anytime between 9am and 5pm Monday to Friday to discuss this.

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

Yes, despite changes because of COVID-19 we are working hard to continue to receive and pay claims. To allow us to provide the best possible service for you during these challenging times, ask your vet to submit an eClaim to us or alternatively you can [submit a claim directly](https://www.petplan.co.uk/existing-customers/make-a-claim).

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

In this instance we would not cover the cost of a boarding establishment unless you sould have been hospitalised but weren't able to be due to their capacity.

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Yes, where you are instructed to isolate and go straight home we will continue to cover the cost of the boarding fees for your pet until you are able to get them home (or until the max benefit has been reached).

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

Yes, we will pay for the cost of boarding your pet at a licensed boarding establishment or pay £15 a day towards the cost of someone looking after your pet if you are hospitalised for 4 or more consecutive days. This is up to your policy limit which varies depending on the type of policy you chose.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

No, our policies cover holiday cancellation as a result of your pet needing immediate veterinary treatment up to 7 days before you travel or if you have to cut your holiday short due to your pet needing immediate veterinary treatment. COVID-19 is not relevant to this cover.

Petplan - Authors

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

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If I am hospitalised with COVID-19 will my pet's boarding fee's be covered?

Corona virus Cover COVID-19 Existing Customer

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Do you cover holiday cancellation claims because of COVID-19?

Corona virus Cover COVID-19 Existing Customer

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I'm a dog/cat breeder. How can I work with Petplan?

When can I call Petplan?

Why have you closed your telephone lines for new customers?

How do I buy multi-pet insurance online?

Does Petplan only insure dogs, cats and rabbits?

I can't find your Vet Fee claim form on your website?

Why is it taking longer to get through on your customer service phone line?

How can I continue my cover from my 4 week free policy if your telephone lines are closed for new customers?

Can you provide a payment holiday?

Can I still submit my claim?

What are you doing to help your existing customers?

Does the boarding fees section provide cover if I am self-isolating at home?

If I am hospitalised with COVID-19 and have to isolate when I return home will you cover the cost of the boarding establishment for my pet until I can collect them?

If I am hospitalised with COVID-19 will my pet's boarding fee's be covered?

Do you cover holiday cancellation claims because of COVID-19?

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