Question 1

I'm a dog/cat breeder. How can I work with Petplan?

Accepted Answer

With a Petplan Instant Puppy Policy and Instant Kitten Policy you can make sure your puppies or kittens are covered by a period of free insurance from Petplan when you see them off to their new homes. Petplan Instant Puppy or Kitten Policies are free for you to issue and are free to the new owner. They are quick and simple to use and give you and the new owner maximum peace of mind by providing immediate cover for unexpected vet fees, death and loss by theft or straying. What's more, with each Instant Policy you activate you, will receive Breeder Bonus credits that can be exchanged for a range of high street vouchers. You can even use your credits to make donations to the animal charity of your choice. For further information please [visit Petplan Breeder](https://www.petplanbreeder.co.uk/).

Question 2

I have more than one pet to insure, can I get a discount?

Accepted Answer

Yes, if you have two or more pets regardless of species (i.e. dog, cat and rabbits) then you are entitled to a Multi-Pet discount. For each animal you are given £1 per pet per month discount off your premium. For example, if you have 1 dog insurance policy, 1 cat insurance policy and 1 rabbit insurance policy you will get a £36 discount in your policy year.

Question 3

How will Petplan use and store my data?

Accepted Answer

Find information on how we use and store your personal data under our [fair processing notice.](https://www.petplan.co.uk/privacy-and-legal/)

Question 4

How much will pet insurance cost?

Accepted Answer

The cost of pet insurance can vary enormously and is dependent on a range of different things such as where you live, your pet's species, age, breed and most importantly, the product you choose. As pet insurance is so specific to each and every pet, there is no fixed cost to insure your best friend so it's important to make sure you do some research to find out which policy suits you best both in terms of cost and benefits. With so many insurance providers in the market offering pet insurance, it can be difficult to decide which policy is right for you and your pet. Why not check out what insurance products Petplan offers or [get a quote](https://quote.petplan.co.uk/) today.

Question 5

How long does Petplan usually take to assess claims?

Accepted Answer

We aim to process claims within a week. You can monitor the progress of your claim with our online claims tracking service.

Question 6

How do I opt in to electronic documents?

Accepted Answer

You no longer need to opt in to view your documents online. Simply register for [My Petplan](https://auth.my.petplan.co.uk/register) to view and download your documents.

Please note My Petplan is a new service and you will need to [register](https://auth.my.petplan.co.uk/register) before you can log in for the first time.

Question 7

How do I access my electronic documents?

Accepted Answer

Please register for [My Petplan](https://auth.my.petplan.co.uk/register) to view and download your documents online. Once you're logged in you can find your [documents here](https://my.petplan.co.uk/documents).

Please note My Petplan is a new service and you will need to register before you can log in.

Question 8

How can I pay for my policy or change my payment method?

Accepted Answer

For a simple and stress free option, you can pay your premium monthly or annually by secure Direct Debit. There is no interest if you choose to pay by monthly instalments.

If you would like to setup a new direct debit please complete the [Paying by direct debit form](https://www.petplan.co.uk/existing-customers/paying-by-direct-debit/). If you have already paid for your annual premium by card, you will need to wait until your next renewal date to activate a direct debit.

If you currently pay by direct debit, you may change your payment method at any time. To update an existing direct debit or to pay by any other means please call us on 0330 102 6735 and we'll be happy to discuss payment options with you.

Question 9

How can I obtain a claim form?

Accepted Answer

Visit our dedicated [claims area](https://www.petplan.co.uk/existing-customers/make-a-claim/) on the website to find out more about how to claim.

Question 10

How are Petplan premiums calculated?

Accepted Answer

Petplan has been providing dog, cat and rabbit insurance for over 40 years, and we use this experience to help us price policies. They are carefully calculated sowhat you pay is fair and accurately reflects the likelihood of claiming. The size, breed, location and age of your pet are also some of the factors we’ll take into consideration when calculating your premiums. Petplan does not penalise customers for claiming so premiums are not affected by whether you have claimed or not.