Existing Customer - Petplan Help Centre

Q: Do I need to give you any notice to cancel my policy?

You can cancel your policy at any time and you don’t need to give us any notice. However, you cannot ask for your policy to be cancelled on a past date. To cancel your policy, simply head to our online cancellation form and fill in your details. You can also call the Petplan Customer Service Centre on 0345 071 8000 or send a written confirmation to: PO Box 223, Huddersfield, HD8 1FR If you cancel your policy within the first 14 days of your first policy year, we will refund all of the premium you’ve paid. If you cancel in the first 14 days after your renewal date, we will refund any premium paid for cover after the renewal date. If you cancel at any other time, we will refund any amount you have paid for cover after the cancellation date.