Question 1

Does Petplan work with any charities?

Accepted Answer

Our caring for pets goes beyond providing dog insurance, cat insurance and rabbit insurance. As 'the pet people' we are passionate about animal welfare and the principle of responsible pet ownership. We support many charities and have set up Petplan Charitable Trust, which has so far raised over £8 million towards a better, healthier world for animals.

Question 2

Does Petplan offer travel insurance for pets?

Accepted Answer

Yes we do, this benefit is available as standard on all of our Covered For Life ® polices, however this does not include third party liability cover abroad. For further information please refer to your Terms and Conditions or alternatively you can call our customer service centre on 0345 071 8000.

Question 3

Does Petplan have a no claims discount?

Accepted Answer

As a responsible pet insurer we wouldn't do anything to discourage our customers from getting their dog, cat or rabbit treated when they are unwell or injured. This is why when you make a claim we will not increase your premiums as a result. It is for this reason that we do not have a 'no claims discount.'

Question 4

Do I need to give you any notice to cancel my policy?

Accepted Answer

If you would like to cancel your policy you have 14 days from purchase in which to do so. Simply call Petplan Customer Service Centre on 0345 071 8000 or send a written confirmation to: Petplan, Great West House (GW2), Great West Road, Brentford, Middlesex TW8 9DX. If you do cancel after the 14 days you are still eligible to receive a refund, however this is subject to terms and conditions.

Question 5

Can Petplan pay my vet directly? How does this work?

Accepted Answer

Yes we can pay your vet directly if they are happy to receive payment in this way. In most cases, your vet can submit an eclaim which is the fastest way to get the information to us. This means you won't be out of pocket and they'll even submit the claim on your behalf.

If you check with your vet and they can’t submit an eclaim, please use our [online form](https://www.petplan.co.uk/existing-customers/make-a-claim/) to submit your claim. You can still select whether we should pay your vet or reimburse the policyholder if you have already made payment.

Question 6

How long can I claim for each condition for?

Accepted Answer

This depends on the policy you selected for your pet. Our signature Covered For Life policies re-fresh the veterinary fees benefit each year allowing you to claim for ongoing conditions for the life of your pet for as long as you renew your policy. Our Essential policy provides cover for each condition for 12 months.

Question 7

Can I still purchase pet insurance if my pet has previously been ill?

Accepted Answer

If your pet has previously been ill or injured you can still purchase pet insurance. Before you take out a pet insurance policy you must inform us of any conditions, injuries and prior illnesses they've had and like all other insurance providers Petplan unfortunately will not be able to cover you for these. These exclusions will be clearly stated on your certificate of insurance and will not affect the price of your premium.

Question 8

Can I insure a pet of any age?

Accepted Answer

Whether your pet is a cat, dog or rabbit you can start your pet's insurance from 6 weeks of age. Once your pet is insured with Petplan, as long as you renew your cover each year without a break, we will continue to pay claims for ongoing conditions. For our Covered For Life® cat insurance products you must start the insurance before your cats 10th birthday. On the Covered For Life® dog insurance products, cover must start from 6 weeks of age and before their 8th birthday and if your dog is a select breed the insurance must begin before their 5th birthday. For our rabbit insurance policy, which is also a Covered For Life® product, insurance must begin before their 5th birthday. If you haven't had pet insurance previously and your pet has passed the upper age limit you'll be glad to hear that there is no upper age limit on our Petplan Essential policy (N.B. This product is only available for cats and dogs).

Question 9

Can I get a Petplan policy outside the UK?

Accepted Answer

Our Petplan policies are only available to residents of the UK, the Isle of Man and the Channel Islands. We can offer dog, cat and rabbit insurance to British Forces Posted Overseas, as long as they are serving in Europe and can provide a BFPO mailing address.

Question 10

Can I get a document which lists all my claims that you have processed?

Accepted Answer

Yes, submit a [request form](https://www.petplan.co.uk/existing-customers/claims-history/) to access your claim history.