Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

Due to the effects of COVID-19 we currently have less members of staff than usual. The Petplan Team are doing their very best to help as many customers as possible so please bear with us during these challenging times. Instead of waiting you can always submit your [claim online](https://claims.petplan.co.uk) or use our [self-service forms](https://www.petplan.co.uk/existing-customers/) to make changes yourself.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

We are working around the clock to support our customers in a number of ways during the COVID-19 pandemic . This includes making sure that we can continue to receive and pay claims to allow pets to get the treatment they need and we are prioritising our telephone service for existing customers.

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

You can continue cover for your pet [here](https://quote.petplan.co.uk/ecover/retrieve). If you continue your cover before your 4 weeks free policy expires and you will receive continuous cover and an additional month free!

policy - Tags - Petplan

Why is it taking longer to get through on your customer service phone line?

What are you doing to help your existing customers?

How can I continue my cover from my 4 week free policy if your telephone lines are closed for new customers?

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Why is it taking longer to get through on your customer service phone line?

What are you doing to help your existing customers?

How can I continue my cover from my 4 week free policy if your telephone lines are closed for new customers?