Most helpful - Petplan Help Centre

Q: Where can I find my Insurance Policy Information Document (IPID)?

Your Insurance Product Information Document (IPID) is a summary of your cover and can be found within your Policy Documents . Please click on Policy Documents to view and download your documents including your Insurance Policy Information Document (IPID).

Q: How can I obtain a claim form?

Visit our dedicated claims area on the website to find out more about how to claim.

Q: How do I make an overdue payment?

If we were unable to take your Direct Debit payment you will need to make payment immediately in order to continue your cover. Please visit the My payments page in My Petplan and follow the link to update your Direct Debit details and pay the outstanding amount.

Q: I can’t find the Vet Bills claim form on your website

You can either submit a claim to us electronically or ask your vet to submit an eClaim to us on your behalf. We do send paper claim forms to vet practices that cannot submit eClaims. If you still need a paper form you can download an editable PDF claim form . Once completed by both yourself and your vet, please send it along with your invoices to claims@petplan.co.uk .

Q: How do I reset my password?

My Petplan is a new service and you will need to register before you can log in. If you have already registered and want to change the password you use to log in to your My Petplan account you can reset your password here . We'll then send you a password reset email, if you don't receive a reset password email from us you may not have a My Petplan account set up yet.

Q: What are Pet Care Offers and how can I access them?

Our Pet Care Offers area can help you save money caring for your pet. Simply login to your My Petplan account and go to the ‘ MySupport ’ area.

Q: How much will pet insurance cost?

The price of pet insurance can vary enormously and is dependent on a range of different things such as where you live, your pet's species, age, breed and most importantly, the product you choose. As pet insurance is so specific to each and every pet, there is no fixed cost to insure your best friend so it's important to make sure you do some research to find out which policy suits you best both in terms of cost and benefits. With Petplan we guarantee that we’ll never charge you more for claiming. Our pricing approach is different to most other pet insurance and one of the reasons why over 90% of customers renew each year. You can find out more about our Claims Pricing Guarantee here . With so many insurance providers in the market offering pet insurance, it can be difficult to decide which policy is right for you and your pet. Why not check out what insurance products Petplan offers and get a quote today.

Q: Why do premiums go up so much?

The main reason why your premium will increase each year is due to advances in a range of diagnostic, medical and surgical procedures, which means that veterinary fees will inevitably rise. These improvements will go a long way to making sure your cat, dog or rabbit remains healthy for longer.